Client Services Representative

National Veterinary Associates; Mundelein (IL); On-site; USD 45,846,528 - 57,308,160; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO from day one

7 holidays

Sick leave

Training & development

Employee discounts

401(k)

Job summary

Mundelein Animal Hospital in Mundelein, IL is seeking a Client Service Representative (CSR) with 1–2+ years of client-facing experience to join our caring veterinary team. You’ll be the first and last impression for clients, manage calls and emails, schedule appointments, and help educate families about preventive care.

This growth‑oriented role sits within the NVA network, offering opportunities for leadership, training, and hospital operations exposure, along with benefits such as health

Qualifications

• 1–2+ years in CSR or front-desk role; veterinary experience preferred.
• Strong communication, multitasking, and time management.
• Self-starter who enjoys learning and team work.
• Compassionate, organized, and comfortable discussing pricing.

Responsibilities

• Provide compassionate, knowledgeable client service.
• Educate clients on preventive care and wellness plans.
• Schedule appointments and identify opportunities for same-day or future care.
• Discuss services, products, and treatment plans with clients.
• Support hospital operations with phones, emails, and check-ins.
• Collaborate with technicians, doctors, and leadership to run the hospital smoothly.
• Mentor new CSRs if interested in leadership.
• Suggest improvements to workflows and client experience.

Skills

Customer service

Communication

Multitasking

Time management

Job description

Client Service Representative (CSR) – Grow Your Career with a Supportive and Passionate Team!

Are you a driven Client Service Representative looking for more than just a front‑desk job? At Mundelein Animal Hospital, we’re more than a veterinary practice; we’re a veterinary family. We’ve proudly served the Mundelein, IL community with exceptional small animal care for decades, and we’re seeking a Client Service Representative (CSR) with 1–2+ years of experience to join our team.

Whether you're passionate about client education, building relationships, or growing into leadership, this is a place where you can thrive and feel supported.

Why You’ll Love Working Here

Longevity & Stability Our team members stay, some for up to 25 years. That speaks volumes about our culture.

Growth‑Focused Environment We believe in internal growth, offering clear paths into senior CSR roles, training, leadership, and hospital operations.

Not Your Typical Corporate Practice Mundelein Animal Hospital is part of the NVA network, which believes in servant leadership and hospital autonomy. NVA supports us behind the scenes so we can stay focused on what matters most; our patients, our people, and exceptional client care. Our culture is uniquely ours: collaborative, supportive, and community‑driven.

Fear‑Free Philosophy We prioritize low‑stress, fear‑free interactions for pets, clients, and staff.

Team Engagement Quarterly team outings, volunteer events, and community sponsorships (like the local Pet Parade!) help us stay connected and energized.

What You’ll Be Doing

Client Experience & Communication Be the first and last impression for our clients; providing compassionate, knowledgeable, and friendly service.

Educate clients on preventive care, wellness plans, services, and follow‑up care.

Schedule appointments efficiently while identifying opportunities to book same‑day or future care.

Confidently discuss and recommend services, products, and treatment plans.

Hospital Support Manage phones, emails, and in‑person check‑ins with professionalism and empathy.

Collaborate closely with technicians, doctors, and leadership to keep the hospital running smoothly.

Assist in training or mentoring new CSRs if you’re interested in leadership.

Contribute ideas to improve workflows, client experience, and front‑desk efficiency.

What We’re Looking For

1–2+ years of experience as a Client Service Representative, receptionist, or similar client‑facing role (veterinary experience preferred).

Strong communication, multitasking, and time‑management skills.

A self‑starter who enjoys learning, growing, and being part of a team.

Compassionate, organized, and comfortable discussing pricing, services, and treatment plans with clients.

Benefits

• Hourly: $16.00-$20.00
• Health, Dental, and Vision Insurance
• PTO accrual from day one (usable after 90 days)
• 7 Paid Holidays + 3 Sick Days
• 2 Floating Holidays
• Short Term Disability
• Ongoing training and professional development opportunities
• Employee discounts on pet care services
• 401(k) retirement plan options

Come see why our team sticks around. If you’re looking for a veterinary hospital that values client relationships, teamwork, growth, and positive culture, you just found it.

Apply today to join the team at Mundelein Animal Hospital and take the next step in your Client Service career!

Equal Opportunity Employer

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.