Client Services Representative

NVA; Mundelein (IL); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

PTO from day one

7 Holidays + 3 Sick Days

Uniform allowance

Training & development

Employee discounts

Job summary

Mundelein Animal Hospital in Mundelein, IL is seeking a Client Service Representative (CSR) to join our compassionate veterinary team. You will be the first and last friendly touchpoint for clients, helping with scheduling, wellness education, and guiding care plans.

We value growth, teamwork, and a supportive culture. 1–2+ years of client-facing experience, excellent communication, and a willingness to learn are a perfect fit for this role.

Qualifications

• 1–2+ years in CSR/receptionist or front-desk role.
• Experience discussing pricing with clients.
• Veterinary experience preferred.

Responsibilities

• Be the first and last impression for clients with compassionate service.
• Educate clients on preventive care and wellness plans.
• Schedule appointments and identify opportunities for same-day or future care.
• Collaborate with technicians, doctors, and leadership to keep the hospital running smoothly.
• Assist in training or mentoring new CSRs if interested in leadership.

Skills

Strong communication

Customer service experience

Multitasking

Time management

Self-motivation

Tools

Phone system

Job description

Client Service Representative (CSR) – Grow Your Career

Location: 650 N Midlothian Rd, Mundelein, IL 60060

Schedule: Full‑Time | Flexible Scheduling | Rotating Saturdays

We’re more than a veterinary practice; we’re a veterinary family. We’ve proudly served the Mundelein, IL community with exceptional small animal care for decades, and we’re seeking a Client Service Representative (CSR) with 1–2+ years of experience to join our team.

Why You’ll Love Working Here

• Longevity & Stability – team members stay some for up to 25 years.
• Growth‑Focused Environment – internal growth paths into senior CSR roles, training, leadership, and hospital operations.
• Not Your Typical Corporate Practice – collaborative, supportive, community‑driven culture.
• Fear‑Free Philosophy – low‑stress interactions for pets, clients, and staff.
• Team Engagement – quarterly outings, volunteer events, and community sponsorships.

What You’ll Be Doing

Client Experience & Communication

• Be the first and last impression for our clients; provide compassionate, knowledgeable, and friendly service.
• Educate clients on preventive care, wellness plans, services, and follow‑up care.

Scheduling & Sales Support

• Schedule appointments efficiently while identifying opportunities to book same‑day or future care.
• Confidently discuss and recommend services, products, and treatment plans.

Hospital Support

• Manage phones, emails, and in‑person check‑ins with professionalism and empathy.
• Collaborate closely with technicians, doctors, and leadership to keep the hospital running smoothly.

Team Leadership & Growth

• Assist in training or mentoring new CSRs if interested in leadership.
• Contribute ideas to improve workflows, client experience, and front‑desk efficiency.

What We’re Looking For

• 1–2+ years of experience as a Client Service Representative, receptionist, or similar client‑facing role (veterinary experience preferred).
• Strong communication, multitasking, and time‑management skills.
• A self‑starter who enjoys learning, growing, and being part of a team.
• Compassionate, organized, and comfortable discussing pricing, services, and treatment plans with clients.

Benefits/Compensation

• Hourly: $16.00‑$20.00
• Health, Dental, and Vision Insurance
• PTO accrual from day one (usable after 90 days)
• 7 Paid Holidays + 3 Sick Days
• 2 Floating Holidays
• Short Term Disability
• Uniform allowance
• Ongoing training and professional development opportunities
• Employee discounts on pet care services
• 401(k) retirement plan options

Come see why our team sticks around. If you’re looking for a veterinary hospital that values client relationships, teamwork, growth, and positive culture, you just found it.

Apply today to join the team at Mundelein Animal Hospital and take the next step in your Client Service career!

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.