Client Services Representative

National Veterinary Associates; Tempe (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Competitive PTO plan

Free mental health benefit options

Job summary

National Veterinary Associates is seeking a Veterinary Client Service Representative at Countryside Animal Hospital in Tempe, Arizona. This role involves providing exceptional customer service in a fast-paced veterinary environment, handling client communications, and supporting patient care. Ideal candidates have 2+ years in customer service, excellent communication skills, and are comfortable with technology. The position offers both full-time and part-time schedules, including occasional Saturday shifts, in a supportive, team-driven atmosphere with comprehensive benefits.

Qualifications

• 2+ years of customer service experience, veterinary experience a plus.
• Excellent communication and interpersonal skills.
• Ability to handle fast-paced environments and emergencies professionally.

Responsibilities

• Greet clients and patients with warmth and professionalism.
• Manage phone calls, scheduling, and front desk workflow.
• Support client education and clear communication.

Skills

Customer service experience

Communication skills

Organizational skills

Professionalism under pressure

Computer skills (Microsoft Office)

Tools

AVImark

Job description

Veterinary Client Service Representative (CSR)

Countryside Animal Hospital

Full-Time or Part-Time | AAHA-Accredited | Occasional Saturdays

About Us

At Countryside Animal Hospital, we are a small animal practice dedicated to providing compassionate, high-quality veterinary care. Our team prides itself on excellent client communication, strong attention to detail, and creating a safe, clean, and welcoming environment for every visit.

We’re looking for a friendly, organized, and dependable Client Service Representative to join our growing team and serve as the first impression of our hospital.

About You

You’re someone who loves connecting with people, stays calm under pressure, and brings positive energy to every interaction. You enjoy multitasking, solving problems, and being part of a collaborative team.

Why You’ll Love Working Here

• AAHA-Accredited Excellence: Be part of a hospital committed to the highest standards of patient care and client service.
• Supportive, Team-First Culture: We value collaboration, positivity, and creating a welcoming environment for both clients and teammates.
• Fast-Paced & Engaging: Perfect for someone who thrives in a dynamic setting and enjoys building relationships with clients and their pets.
• Flexible Opportunities: Full-time or part-time scheduling available, with a consistent daytime schedule and occasional Saturday mornings.

What You Bring

• 2+ years of customer service experience (veterinary experience a plus)
• Excellent communication and interpersonal skills
• Ability to handle fast-paced environments and emergency situations with professionalism
• Strong organizational skills and attention to detail
• Comfortable with computers (Microsoft Office, email; AVImark a plus)
• Experience with payment processing and basic financial transactions
• Reliable, punctual, and team-oriented mindset

What You’ll Do

• Greet clients and patients with warmth and professionalism
• Manage phone calls, scheduling, and front desk workflow
• Support client education and ensure clear communication
• Handle payments and maintain accurate records
• Assist in maintaining a clean, safe, and organized hospital
• Work collaboratively with the medical team to support patient care

Schedule

• Monday – Friday: 7:30 AM – 6:00 PM
• Saturday: 7:30 AM – 1:30 PM (occasional rotation)

What We Offer

• Medical, dental, and vision insurance
• 401(k) with company match
• Competitive PTO plan
• Free mental health benefit options
• A positive, team-driven work environment where you can grow

If you’re looking to join a compassionate, high-performing team where your client service skills truly make a difference—we’d love to meet you!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.