Client Services Representative

Abqpetcarehospital; Sioux Falls (SD); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Paid time off

Job summary

Abqpetcarehospital is seeking a Client Services Representative in Sioux Falls, South Dakota. This role is essential for client interactions, requiring outstanding communication skills and the ability to multitask in a fast-paced environment. Candidates should have a high school diploma, strong empathy, and ideally prior service experience in veterinary or medical settings. Benefits include health insurance, 401k with employer match, and paid time off. Join a team dedicated to compassionate care and client satisfaction.

Qualifications

• Comfortable working in a fast-paced, team-oriented environment.
• Prior experience in veterinary or medical client service preferred.
• Passionate about animal well-being.

Responsibilities

• Greet clients and pets with warmth and empathy.
• Manage appointment scheduling to support hospital flow.
• Process payments and maintain client records accurately.
• Support team members during emergency situations.

Skills

Strong communication skills

Ability to multitask

Empathy

Client service experience

Organizational skills

Education

High school diploma or GED

Bachelor's degree preferred

Tools

AVImark

Job description

Client Services Representative

Heather Ridge Pet Hospital is a full‑service companion animal hospital dedicated to compassionate care for pets and exceptional service for clients. Our goal is to foster lifelong relationships through dependability, honesty, empathy, education, and happiness—not only for our clients and patients but also within our team.

Position Overview

The Client Services Representative (CSR) is the first point of contact for clients and plays a vital role in shaping their experience. The CSR provides dependable support to clients, builds meaningful relationships, and ensures smooth operations by working collaboratively with veterinarians, technicians, and the hospital manager.

This role is more than customer service—it’s about being a trusted partner in our clients’ pet care journey, demonstrating our values in every interaction.

Key Responsibilities

Client Care & Communication

• Greet clients and pets with warmth, empathy, and professionalism.
• Guide clients through the check‑in/check‑out process, ensuring clarity, comfort, and compassion.
• Communicate treatment plans, follow‑up instructions, and preventive care recommendations in an educational and approachable way.

Scheduling & Coordination

• Manage appointment scheduling to balance patient needs and hospital flow.
• Proactively support the medical team by anticipating client needs and ensuring timely communication.

Financial & Administrative Duties

• Process payments accurately, providing transparent explanations of charges.
• Maintain client records with attention to detail, ensuring honesty and accuracy in documentation.
• Assist with product knowledge and sales, recommending options that genuinely serve the pet’s best interest.

Hospital Support

• Maintain a clean, welcoming reception area that reflects the happiness and professionalism of our hospital.
• Follow emergency protocols calmly and dependably, supporting clients and staff through urgent situations.

Core Values in Action

• Dependability: Be a reliable point of contact for both clients and teammates. Follow through on commitments and help create stability within the hospital.
• Relationships: Build trust and long‑term connections with clients while fostering teamwork and respect with colleagues.
• Happiness: Contribute to a positive, uplifting atmosphere that supports client satisfaction and team morale.
• Honesty: Communicate with transparency and integrity in all interactions—whether financial, medical, or interpersonal.
• Empathy: Approach each client and situation with compassion, understanding both the emotional and practical aspects of pet care.
• Education: Provide guidance to clients on their pets’ health and share knowledge with colleagues to promote growth and excellence.

Skills & Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Prior client service experience (veterinary or medical preferred but not required).
• Strong communication skills, demonstrating empathy, honesty, and professionalism.
• Ability to multitask, stay organized, and maintain attention to detail.
• Comfort with computers; experience with AVImark is a plus.
• Passion for animals and dedication to their well‑being.
• Ability to work collaboratively in a team environment.

The Ideal Candidate

• Thrives in a fast‑paced, team‑oriented environment.
• Demonstrates patience, empathy, and emotional intelligence when supporting clients through both routine visits and stressful situations.
• Embodies honesty and dependability, ensuring clients and team members can always count on them.
• Finds joy in helping others and brings positive energy to the workplace.
• Values continuous learning, seeks feedback, and is eager to grow both personally and professionally.

Benefits

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act.

Equal Opportunity Employer

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.