Client Services Representative

Blue Ridge Veterinary Associates.; Purcellville (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life Insurance

401(k) plan

Paid Vacation

Paid Holidays

In-house Training

Job summary

A leading veterinary care provider in Purcellville, Virginia is seeking a Client Service Representative. This role requires strong customer service skills, with responsibilities like managing client communications and overseeing appointment schedules. Ideal candidates will have prior experience in customer service, preferably in a veterinary setting, and a love for animals. This position offers comprehensive benefits and opportunities for growth within the organization.

Qualifications

• 3+ years of customer service experience, preferably in a veterinary hospital.
• Ability to work independently and in a group.
• Must love pets and all that comes with them.
• Quickly learn veterinary terminology and processes.
• Type at least 30 words per minute.
• Excellent written and verbal English communication skills.
• Able to work all shifts, including weekends and holidays.
• Must be 18 years or older.
• Work well independently and in a group.
• Flexible in attitude and work habits.
• Physical effort: lifting/carrying records/equipment up to 25 lbs; prolonged sitting/standing.

Responsibilities

• Serve as the first contact for clients, providing excellent service.
• Maintain veterinary appointment schedules and handle emergencies.
• Prepare health and immunization certificates for clients.
• Explain estimates and treatment plans to clients clearly and compassionately.
• Rotate between front desk and call center to support operations.

Skills

Customer-centric

Attention to detail

Excellent communication

Organizational skills

Learning quickly

Education

High school diploma or equivalent

Tools

Impromed

Job description

AtBlue Ridge Veterinary Associates , we employ the finest veterinary professionals to deliver high-quality medical services while promoting a culture of compassion and authenticity. We cultivate attractive working environments and cultures for every hospital staff member, making sure they have the resources to give every pet accurate attention and keep clients well-informed.

Job Description

The Client Service Representative (CSR) is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The CSR answers telephones, greets clients, prepares patient files, receives and relays client correspondence, updates client financial records. The outstanding CSR has the ability to diffuse negative client situations and foster client bonding. You will rotate between the front desk and call center.

Schedule: Full-time. Various schedules are available. AM, Mid-day and PM shifts, including some weekends.

• Customer-centric and leadership abilities.
• Bond with clients and keep a positive demeanor in the reception area.
• Accurately maintain and prepare records, consent forms, other documents. Prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates
• Maintain an active veterinary appointment schedule, screening emergencies, and prioritizing cases that need to be seen.
• Answer telephones and handle calls quickly, efficiently, and in a professional and friendly manner using a multi-line system.
• Strong attention to detail and organizational skills.
• Accurately and compassionately communicate estimates and treatment plans.
• Experience with Impromed is a plus.

Qualifications

• High school diploma or equivalent.
• 3+ years of customer service experience, preferably in a veterinary hospital.
• Possess a cheerful demeanor and contribute to a positive work environment.
• Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms
• Perform basic digital literacy, type 30 words per minute.
• Excellent communication skills, including written and verbal language skills in English.
• Able to work all shifts, including weekends, and holidays.
• Be at least 18 years or older.
• Work well independently and in a group.
• Be flexible in attitude and work habits.
• Physical Effort: Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods of time.
• Working conditions: Must love pets and all that comes with them

Additional information

All your information will be kept confidential according to EEO guidelines.

We reward leadership and excellence with:

• Medical, Dental and Vision Insurance
• Life Insurance
• 401(k) plan
• Paid Vacation
• Paid Holidays
• In-house Training

If you are looking for a career adventure and an opportunity for unmatched personal growth, we want to hear from you.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

National Veterinary Associates offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.