Client Services & Records Operations Lead

Spsnorthamerica; Baltimore (MD); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition programs

Paid Time Off

Bonuses

Medical Benefits

Dental Benefits

Vision Benefits

401k with matching

Job summary

SPS Global in Baltimore, MD is seeking a Client Services Supervisor to oversee daily mailroom, office services, and records operations across client sites. You will lead onsite teams, support clients, and ensure timely, accurate service delivery.

Hands-on leader with a passion for developing people, improving operations, and delivering excellent service is ideal for this role. Travel between sites may be required.

Qualifications

• High school diploma or equivalent; bachelor's preferred.
• 3+ years of leadership in mailroom, office services, records management, or workplace operations.
• Previous supervisory experience preferred.
• Strong customer service, communication, and leadership skills.
• Experience managing daily operations, KPIs, and service delivery.
• Proficiency with Microsoft Office.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee daily mailroom, office services, and records operations
• Ensure mail, shipping, records, and workplace requests are completed accurately and on time
• Serve as the primary onsite contact for clients and operational support
• Monitor service quality and identify opportunities for improvement
• Coordinate special projects and maintain a safe, organized workplace
• Lead, coach, and support onsite team members
• Schedule staff to maintain daily coverage
• Conduct performance reviews and support employee development
• Crosstrain team members to improve operational flexibility
• Build strong relationships with clients and internal teams
• Monitor KPIs, SLAs, and client satisfaction
• Prepare operational reports and oversee payroll, billing, budgets, and vendors
• Ensure compliance with company policies and client procedures

Skills

Leadership

Customer service

Communication

Microsoft Office

Multi-tasking

On-site coordination

Team coaching

Scheduling

Relationship management

Problem solving

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

SPS Global in Baltimore, MD is seeking a Client Services Supervisor to oversee daily mailroom, office services, and records operations across client sites. You will lead onsite teams, support clients, and ensure timely, accurate service delivery.

Hands-on leader with a passion for developing people, improving operations, and delivering excellent service is ideal for this role. Travel between sites may be required.