Onsite Mailroom & Records Services Leader

SPS North America; Baltimore (MD); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Career growth

Learning & development

Paid time off

Bonuses

Medical benefits

401k matching

Job summary

SPS Global is hiring a Legal Office Services Supervisor to oversee mailroom, office services, and records operations across client sites. You will lead onsite teams, support clients, and ensure services are delivered accurately, efficiently, and on time.

Ideal candidates bring 3+ years of leadership in related operations, strong customer service, and proficiency with Microsoft Office. This role requires hands-on leadership and effective communication in a fast-paced environment.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 3+ years of leadership experience in mailroom, office services, records management, or workplace operations.
• Strong customer service and communication skills; supervisory experience preferred.
• Experience managing daily operations, KPIs, and service delivery.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Oversee daily mailroom, office services, and records operations.
• Ensure mail, shipping, records, and workplace requests are completed accurately and on time.
• Serve as the primary onsite contact for clients and operational support.
• Monitor service quality and identify opportunities for improvement.
• Lead, coach, and support onsite team members; schedule staff.
• Conduct performance reviews and develop team members; cross-train as needed.
• Build relationships with clients and internal teams; monitor KPIs and SLAs.

Skills

Leadership experience

Customer service

Communication skills

Operations management

Time management

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

SPS Global is hiring a Legal Office Services Supervisor to oversee mailroom, office services, and records operations across client sites. You will lead onsite teams, support clients, and ensure services are delivered accurately, efficiently, and on time.

Ideal candidates bring 3+ years of leadership in related operations, strong customer service, and proficiency with Microsoft Office. This role requires hands-on leadership and effective communication in a fast-paced environment.