Client Services Pro II - Banking Support & Solutions

Bank of America; City of Utica (NY); On-site; USD 34,000 - 38,000; Full time

Job summary

Bank of America in Utica, NY is seeking a customer service professional to handle inbound client requests by phone, chat, or email. You will resolve routine issues, document interactions accurately, and support clients with fraud screening and account maintenance.

The role requires reliable attendance, strong communication, and the ability to adapt to new platforms while delivering a positive client experience. Shift: 2nd, 40 hours per week, in-office laboris.

Qualifications

• Demonstrates commitment to superior client service and financial guidance.
• Able to assess client needs and propose appropriate solutions.
• Follows industry regulations and bank procedures with integrity.

Responsibilities

• Resolve routine client requests via calls, chats, or emails in an inbound center.
• Accurately record data from client interactions.
• Escalate issues requiring risk review or further analysis.

Skills

Attention to Detail

Customer Service

Client Focus

Issue Management

Active Listening

Adaptability

Data Entry

Problem Solving

Account Management

Analytical Thinking

Fraud Awareness

Client Experience

Communication

Education

High School Diploma

Job description

Bank of America in Utica, NY is seeking a customer service professional to handle inbound client requests by phone, chat, or email. You will resolve routine issues, document interactions accurately, and support clients with fraud screening and account maintenance.

The role requires reliable attendance, strong communication, and the ability to adapt to new platforms while delivering a positive client experience. Shift: 2nd, 40 hours per week, in-office laboris.