Fraud Client Support Specialist

Bank of America; Cockeysville (MD); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America is seeking a customer service professional to identify client needs and recommend solutions, delivering a positive, differentiated service. You will record client interactions accurately, handle inquiries, and collaborate with teams to resolve complex financial questions.

The role requires reliable attendance, the ability to work 2nd shift and weekends/holidays, and adaptability to learn new systems. Benefits are provided to support employees’ financial and personal well-being.

Qualifications

• 1+ years of customer/client service experience
• Intermediate level of proficiency with computers and current technology
• Ability to advise solutions and resolve complex client problems
• Willingness to work weekends and holidays
• Strong attendance and reliability
• Clear communication with clients to improve financial lives

Responsibilities

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

Skills

Conflict Management

Customer and Client Focus

Decision Making

Fraud Management

Oral Communications

Active Listening

Attention to Detail

Data Collection and Entry

Issue Management

Problem Solving

Adaptability

Collaboration

Critical Thinking

Influence

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a customer service professional to identify client needs and recommend solutions, delivering a positive, differentiated service. You will record client interactions accurately, handle inquiries, and collaborate with teams to resolve complex financial questions.

The role requires reliable attendance, the ability to work 2nd shift and weekends/holidays, and adaptability to learn new systems. Benefits are provided to support employees’ financial and personal well-being.