Banking Client Experience Specialist

NBMBAA; City of Utica (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in Utica, NY is hiring for a 2nd shift inbound contact center role. You will resolve routine client requests via calls, chats, or emails, ensuring accuracy and delivering a great client experience.

Responsibilities include identifying client needs, logging data, escalating risk when needed, and complying with regulations. 1+ year of customer service and basic computer skills are required; onsite work is expected with attendance reliability.

Qualifications

• Experience delivering positive client service in calls, chats, or emails.
• Ability to learn and adapt to new technology platforms.
• Proficient with basic computers and digital tools.

Responsibilities

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Skills

Attention to Detail

Customer Service

Active Listening

Problem Solving

Communication Skills

Team Collaboration

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Utica, NY is hiring for a 2nd shift inbound contact center role. You will resolve routine client requests via calls, chats, or emails, ensuring accuracy and delivering a great client experience.

Responsibilities include identifying client needs, logging data, escalating risk when needed, and complying with regulations. 1+ year of customer service and basic computer skills are required; onsite work is expected with attendance reliability.