Client Solutions Advisor II - Banking & Fraud Support

Bank of America; Las Vegas (NV); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Bank of America in Las Vegas is seeking a customer service professional to join our inbound contact center. You will resolve routine client requests by phone, chat, or email, ensuring accuracy and delivering a great client experience across multiple systems.

The role emphasizes attentiveness to client needs, clear communication, and the ability to explain digital solutions while adhering to banking regulations.

Qualifications

• 1+ years of customer service experience with focus on positive client outcomes.
• Strong communication and problem-solving abilities to assist clients.
• Ability to handle difficult client situations with professionalism.
• Reliable with excellent attendance and shift reliability.
• Willingness to work weekends/holidays as needed and learn new tech platforms.
• Proficiency with computers and current technology is required.

Responsabilités

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Connaissances

Attention to Detail

Customer Service

Communication skills

Problem Solving

Adaptability

Team player

Tech adaptability

Formation

High School Diploma / GED / Secondary School or equivalent

Description du poste

Bank of America in Las Vegas is seeking a customer service professional to join our inbound contact center. You will resolve routine client requests by phone, chat, or email, ensuring accuracy and delivering a great client experience across multiple systems.

The role emphasizes attentiveness to client needs, clear communication, and the ability to explain digital solutions while adhering to banking regulations.