Client Services Pro — Elevate Home HVAC Support

AllTech Services, Inc.; Sterling (VA); In loco; USD 22.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Weekly via Direct Deposit

Performance Bonus Programs

401(k) with true 4% company match

Tuition Reimbursement

80 Hours Paid Time Off

8 Paid Holidays

Health Insurance (Aetna)

Dental and Vision Coverage

Life & AD&D Insurance

Disability Coverage

Employee Assistance Program

Mental Health Sessions

Preventative testing

Chiropractic visits

Descrizione del lavoro

AllTech Services, Inc. in Sterling, VA is seeking a Client Services Professional to be the friendly first impression for homeowners facing urgent HVAC and Plumbing needs.

You will set the tone for every interaction, guiding customers through scheduling with professionalism and empathy. You’ll work with industry-leading software and AI tools to book appointments, promote maintenance plans, and collaborate with team members to find swift solutions.

Competenze

• Strong communication and empathetic customer service skills.
• Ability to stay organized and multi-task in a fast-paced environment.
• Comfort with using software to schedule and manage appointments.
• Proactive problem-solving and a customer-first mindset.

Mansioni

• Lead every interaction with professionalism and empathy.
• Guide customers through scheduling service with confidence and clarity.
• Communicate with compassion during stressful home issues.
• Use industry-leading software systems to book appointments, including AI tools.
• Educate customers on the value of maintenance plans.
• Collaborate with team members to find solutions quickly.
• Take ownership of each call and follow through on commitments.
• Represent AllTech standard of service in every interaction.

Conoscenze

Communication

Empathy

Time management

Organization

Problem solving

Strumenti

Appointment software

AI Tools

Descrizione del lavoro

AllTech Services, Inc. in Sterling, VA is seeking a Client Services Professional to be the friendly first impression for homeowners facing urgent HVAC and Plumbing needs.

You will set the tone for every interaction, guiding customers through scheduling with professionalism and empathy. You’ll work with industry-leading software and AI tools to book appointments, promote maintenance plans, and collaborate with team members to find swift solutions.