Customer Service Representative

AllTech Services; Sterling (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Weekly Direct Deposit

Performance Bonus Programs

401(k) with company match

Tuition Reimbursement

80 Hours PTO

8 Paid Holidays

Aetna Medical Insurance

Dental and Vision Coverage

Life & AD&D Insurance

Disability Coverage

Employee Assistance Program

Free Mental Health Sessions

Preventative diagnostics

Chiropractic visits

Office perks

Job summary

AllTech Services is seeking a Client Services Professional in Sterling, VA. This full-time role requires weekend availability and on-site duties.

You’ll be the first connection homeowners have when facing urgent HVAC and plumbing needs, delivering calm, confident support and guiding customers through service scheduling with empathy and clarity. You will use industry software and AI tools to book appointments, educate clients on maintenance plans, and collaborate with the team to resolve issues

Qualifications

• Provide empathy and confident communication on every call.
• Schedule HVAC and Plumbing services with clarity and care.
• Maintain professionalism and adapt to stressful home repair scenarios.
• Use industry software to book appointments and educate customers on plans.

Responsibilities

• Lead every interaction with professionalism and empathy.
• Guide customers through scheduling service with confidence and clarity.
• Communicate with compassion during stressful home issues.
• Use scheduling software and AI tools to book appointments.
• Educate customers on Maintenance Plans.
• Collaborate with team to resolve issues quickly.
• Take ownership of each call and follow through on commitments.
• Represent AllTech standard of service in every interaction.

Skills

Empathy

Communication

Accountability

Time management

Problem solving

Customer service

Tools

Scheduling software

AI tools

Job description

Client Services Professional

Full-Time Only
Weekend Work Required 8 am - 4 PM; Weekdays 10:30 AM - 7

PMSterling, VA | AllTech Services, Inc.

Voted Best Contractor to Work For in the Eastern Region – HVAC & Plumbing Magazine
Voted Best Workplace in Virginia – Inc. 5000

This Role Matters

At AllTech Services, the Client Services Professional is not just answering phones — you are the first impression, the voice of confidence, and the calm in the storm for homeowners facing urgent HVAC and Plumbing needs.

We are looking for professionals who bring energy, empathy, and ownership to every conversation. People who are naturally curious, ambitious about their growth, responsible in their commitments, and empathetic to the customer experience.

If you take pride in helping people, communicating clearly, and performing at a high level every day — this is where you build a career, not just take a job.

Why AllTech

We believe high performers deserve a workplace that invests in their success. Our leadership team is deeply committed to creating an environment where you feel supported, challenged, and appreciated.

We don’t just talk about growth — we actively build it into your career path.

Our culture is centered on CARE:

Curiosity – We ask questions, seek understanding, and pursue constant improvement.
Ambition – We push ourselves to be better today than we were yesterday.
Responsibility – We own outcomes and follow through on commitments.
Empathy – We treat customers and teammates the way we want to be treated.

What You’ll Do

Our Contact Center supports homeowners scheduling HVAC and Plumbing services. As a Client Services Professional, you set the tone for the entire customer experience.

You will:

• Lead every interaction with professionalism and empathy

• Guide customers through scheduling service with confidence and clarity

• Communicate with compassion when customers are dealing with stressful home issues

• Use industry-leading software systems to efficiently book appointments, including AI Tools

• Educate customers on the value of our Maintenance Plans

• Collaborate with team members to find solutions quickly

• Take ownership of each call and follow through on commitments

• Represent the AllTech standard of service in every interaction

We expect consistency, positivity, and a genuine desire to help people.

What It Takes to Succeed Here

High performers thrive in this role.

You will excel if you:

• Demonstrate accountability and follow-through

• Communicate clearly and confidently

• Bring a positive, solutions-oriented mindset

• Stay organized and manage time effectively

• Show integrity in every interaction

• Take initiative to learn and improve

• Care deeply about delivering exceptional service

What We Offer

We invest heavily in our team because we expect excellence.

Compensation & Financial Benefits

• Paid Weekly via Direct Deposit

• Performance Bonus Programs

• 401(k) with true 4% company match after one year (Traditional & Roth options)

• Tuition Reimbursement opportunities

Time Off & Flexibility

• 80 Hours Paid Time Off

• 8 Paid Holidays including your Birthday and the Day After Thanksgiving

Health & Wellness

• Aetna Medical Insurance (80% of premium paid by company)

• Dental and Vision Coverage

• $25,000 Company Paid Life & AD&D Insurance

• Long-Term & Short-Term Disability Coverage

• Employee Assistance Program

• Free Mental Health Sessions

• Preventative diagnostic testing covered

• Chiropractic visits included

• Office purks to make sure you thrive at work

The Opportunity

This is an opportunity to join one of the most respected HVAC and Plumbing companies in the region and build a meaningful career in a professional, growth-focused environment.

If you are ready to work hard, grow fast, and make a real impact, we want to meet you.