Client Services & Orders Coordinator

Apogee Enterprises Inc; Town of Wausau (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with company match

Employee stock purchase plan

Job summary

Apogee Architectural Metals in Wisconsin seeks a Client Services Representative I to be the primary client contact and to prepare orders for manufacturing. The role combines order processing, logistics coordination, and frontline customer service to ensure accurate, timely deliveries.

You will input orders, verify pricing, and work with Sales, Manufacturing, Shipping, and Finance to resolve issues while maintaining detailed records and generating routine reports.

Qualifications

• High School Diploma required; Associate's degree preferred.
• Minimum 1 year of customer service experience preferred.
• Proficiency with order entry processes and software is preferred.
• Strong verbal and written communication skills required.

Responsibilities

• Process incoming orders via phone, email, or other channels with complete and accurate information.
• Check product availability and ensure timely fulfillment of orders.
• Input client orders and details into the database and verify pricing.
• Coordinate with Sales, Manufacturing, Shipping, and Finance to resolve issues.
• Track order status and provide updates to clients; maintain records and generate reports.
• Identify defects and assist with replacement orders; ensure cross-functional integration.

Skills

Time management

Clear communication

Problem-solving

Microsoft Office

Attendance reliability

Flexibility / OT

Education

High School Diploma

Associate's Degree or equivalent

Tools

Order entry software

Job description

Apogee Architectural Metals in Wisconsin seeks a Client Services Representative I to be the primary client contact and to prepare orders for manufacturing. The role combines order processing, logistics coordination, and frontline customer service to ensure accurate, timely deliveries.

You will input orders, verify pricing, and work with Sales, Manufacturing, Shipping, and Finance to resolve issues while maintaining detailed records and generating routine reports.