Client Services Representative I

Apogee Architectural Metals; United States; In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off

Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Wellness Program

Career Training

Descrizione del lavoro

Apogee Architectural Metals is seeking a Client Services Representative I to serve as the primary client contact and prepare orders for manufacturing. You will process orders, verify pricing, check availability, and coordinate with shipping to ensure on-time delivery.

You will also respond to inquiries and support internal teams in resolving issues. The role requires strong communication, organizational skills, and the ability to manage multiple tasks with accuracy.

Competenze

• Minimum 1 year of customer service experience.
• Proficient with order entry processes and software.
• Strong verbal and written communication skills.

Mansioni

• Process incoming orders via phone, email, or other channels.
• Input orders accurately into the database with product details and client info.
• Verify pricing and apply promotions or discounts to orders.
• Check product availability and confirm orders can be filled.
• Coordinate with shipping/logistics to ensure on-time delivery.
• Respond to client inquiries and provide status updates.
• Maintain records and assist with generating reports.
• Collaborate with Sales, Finance, and Manufacturing to resolve order issues.
• Process replacement orders and identify root causes of problems.

Conoscenze

Time management

Organization

Planning

Strong verbal and written comms

Problem-solving

Microsoft Office

Attendance

Overtime flexibility

Formazione

High School Diploma

Associate’s Degree or equivalent

Strumenti

Order entry software

ERP system

Descrizione del lavoro

Apogee Architectural Metals Position Summary The Client Services Representative I acts as the primary contact for clients and prepares client orders to be used by manufacturing. The essential duties outlined below may vary based on location or brand.

Key Responsibilities

Ordering Processing Processing incoming orders, whether received via phone, email, or other channels, ensuring all information is complete and accurate.

Checking product availability and ensuring orders can be filled promptly.

Accurately inputting client orders, including product details, quantities, and client information, into the company’s database.

Verifying pricing and applying any applicable promotions or discounts to orders.

Logistics

Working with shipping and logistics teams to ensure orders are shipped accurately and on time.

Tracking the status of orders and providing updates to clients.

Customer Service

Addressing client inquiries regarding order status, resolving issues, and providing excellent customer service.

Communicating with internal teams (Sales, Customer Service, and Finance) to resolve order-related issues.

Reporting

Maintaining detailed and organized records of all orders and related transactions.

Assisting with generating reports.

Identifying and resolving issues that may arise during the order processing cycle.

Cross-Functional Integration

Work closely with sales, manufacturing, Shipping and other internal departments to ensure smooth order processing.

Quality

Collaborating with other departments, such as sales, manufacturing, and shipping, to identify defects and determine root cause.

Processes replacement orders as necessary.

Experience & Skills

Education:

• High School Diploma, required
• Associates Degree or equivalent work experience, preferred

Experience:

• Minimum of 1 year of customer service experience, preferred
• Proficient with order entry processes and software, preferred

Required Skills:

• Time management, organization, and planning.
• Strong verbal and written communication skills.
• Problem-solving, troubleshooting, and decision-making.
• Experience with Microsoft Office.
• Regular/dependable attendance.
• Flexibility of work hours, including overtime.

Work Environment/Travel Requirements

• Occasional travel related to other sites /corporate.
• Extended periods of office work on a computer and in team meetings.

Physical Requirements

• Ability to work in an office environment, with occasional trips to manufacturing.
• Lift up to 10 lbs.

Our Benefits

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
• Incentive Plans 401(k) with employer contribution and match
• Employee Stock Purchase Plan with employer match
• Paid Time Off (Vacation and Sick Time)
• Paid Holidays
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellness Program
• Training and Career Progression

Company Overview

Apogee and our brands are an Equal Opportunity Employer. By definition, Apogee means "highest point." It's no coincidence that it's also the name of our company. For over 70 years it is a name that has inspired and driven us to achieve a higher level of excellence in all we do. We are not satisfied with the status quo. We aim higher, think bigger, and endeavor to create even more value for every Apogee stakeholder. We strive to create peak value. Apogee is a leader in architectural products and services. Our glass and aluminum window, storefront and curtainwall systems make buildings look great, reduce energy consumption, and protect occupants and property. Our highly skilled team designs glass and metal building façades, completes massive orders for skyscrapers on time, and manages complex window, curtainwall and storefront installation projects. We are also a leader in the protection and conservation of all things framed and displayed. Our Tru Vue business provides high-performance glass and acrylic products for the custom framing, fine art, and technical glass markets. Apogee Enterprises, Inc. and our brands are equal opportunity employers. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status or any other characteristic protected by state or federal law.