Client Services & Orders Specialist

Apogee Architectural Metals; Town of Wausau (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Job summary

Apogee Architectural Metals seeks a Client Services Representative I to serve as the primary client contact and prepare orders for manufacturing. You will process orders, verify pricing, and coordinate with shipping to ensure on-time delivery.

The role involves close collaboration with Sales, Finance, and Production, with a focus on accuracy and responsive service. Some travel to other sites may be required.

Qualifications

• High School Diploma required.
• Associates degree or equivalent preferred.
• Minimum 1 year of customer service experience preferred.
• Proficient with order entry processes and software.
• Strong time management, organization, and planning.
• Excellent verbal and written communication skills.
• Problem-solving, troubleshooting, and decision-making.
• Experience with Microsoft Office.
• Regular/dependable attendance.
• Occasional travel to other sites/corporate may be required.

Responsibilities

• Process incoming orders via phone, email, or other channels with complete and accurate info.
• Check product availability and confirm orders can be filled promptly.
• Input client orders into the company database with product details and client info.
• Verify pricing and apply promotions or discounts as applicable.
• Coordinate with shipping/logistics to ensure on-time delivery and tracking.
• Provide updates to clients on order status and resolve issues.
• Communicate with Sales, Customer Service, and Finance to resolve order-related issues.
• Maintain detailed records and assist with generating reports.
• Identify and resolve issues in the order processing cycle.
• Collaborate with Sales, Manufacturing, Shipping to ensure smooth processing.
• Process replacement orders as necessary.

Skills

Time management

Communication

Problem solving

Microsoft Office

Order entry

Reliability

Education

High School Diploma

Associates degree or equivalent

Tools

Order entry software

ERP systems

Job description

Apogee Architectural Metals seeks a Client Services Representative I to serve as the primary client contact and prepare orders for manufacturing. You will process orders, verify pricing, and coordinate with shipping to ensure on-time delivery.

The role involves close collaboration with Sales, Finance, and Production, with a focus on accuracy and responsive service. Some travel to other sites may be required.