Client Services Associate – Order Fulfillment & Support

Apogee Architectural Metals; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off

Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Wellness Program

Career Training

Job summary

Apogee Architectural Metals is seeking a Client Services Representative I to serve as the primary client contact and prepare orders for manufacturing. You will process orders, verify pricing, check availability, and coordinate with shipping to ensure on-time delivery.

You will also respond to inquiries and support internal teams in resolving issues. The role requires strong communication, organizational skills, and the ability to manage multiple tasks with accuracy.

Qualifications

• Minimum 1 year of customer service experience.
• Proficient with order entry processes and software.
• Strong verbal and written communication skills.

Responsibilities

• Process incoming orders via phone, email, or other channels.
• Input orders accurately into the database with product details and client info.
• Verify pricing and apply promotions or discounts to orders.
• Check product availability and confirm orders can be filled.
• Coordinate with shipping/logistics to ensure on-time delivery.
• Respond to client inquiries and provide status updates.
• Maintain records and assist with generating reports.
• Collaborate with Sales, Finance, and Manufacturing to resolve order issues.
• Process replacement orders and identify root causes of problems.

Skills

Time management

Organization

Planning

Strong verbal and written comms

Problem-solving

Microsoft Office

Attendance

Overtime flexibility

Education

High School Diploma

Associate’s Degree or equivalent

Tools

Order entry software

ERP system

Job description

Apogee Architectural Metals is seeking a Client Services Representative I to serve as the primary client contact and prepare orders for manufacturing. You will process orders, verify pricing, check availability, and coordinate with shipping to ensure on-time delivery.

You will also respond to inquiries and support internal teams in resolving issues. The role requires strong communication, organizational skills, and the ability to manage multiple tasks with accuracy.