Client Services Representative I

Apogee Enterprises, Inc.; Town of Wausau (WI); Vor Ort; USD 36.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision

401(k) with employer match

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Zusammenfassung

Apogee Architectural Metals seeks a Client Services Representative I to serve as the primary client contact and prepare orders for manufacturing. You will process orders, verify pricing, and coordinate with shipping to ensure on-time delivery.

The role involves close collaboration with Sales, Finance, and Production, with a focus on accuracy and responsive service. Some travel to other sites may be required.

Qualifikationen

• High School Diploma required.
• Associates degree or equivalent preferred.
• Minimum 1 year of customer service experience preferred.
• Proficient with order entry processes and software.
• Strong time management, organization, and planning.
• Excellent verbal and written communication skills.
• Problem-solving, troubleshooting, and decision-making.
• Experience with Microsoft Office.
• Regular/dependable attendance.
• Occasional travel to other sites/corporate may be required.

Aufgaben

• Process incoming orders via phone, email, or other channels with complete and accurate info.
• Check product availability and confirm orders can be filled promptly.
• Input client orders into the company database with product details and client info.
• Verify pricing and apply promotions or discounts as applicable.
• Coordinate with shipping/logistics to ensure on-time delivery and tracking.
• Provide updates to clients on order status and resolve issues.
• Communicate with Sales, Customer Service, and Finance to resolve order-related issues.
• Maintain detailed records and assist with generating reports.
• Identify and resolve issues in the order processing cycle.
• Collaborate with Sales, Manufacturing, Shipping to ensure smooth processing.
• Process replacement orders as necessary.

Kenntnisse

Time management

Communication

Problem solving

Microsoft Office

Order entry

Reliability

Ausbildung

High School Diploma

Associates degree or equivalent

Tools

Order entry software

ERP systems

Jobbeschreibung

Client Services Representative I# Apogee & Our Brands## Client Services Representative IApply: Wausau, WI: Full time: Posted Today: JR111783Apogee Architectural Metals***Position Summary***The Client Services Representative I acts as the primary contact for clients and prepares client orders to be used by manufacturing. The essential duties outlined below may vary based on location or brand. ***Key Responsibilities*****Ordering Processing*** Processing incoming orders, whether received via phone, email, or other channels, ensuring all information is complete and accurate.* Checking product availability and ensuring orders can be filled promptly.* Accurately inputting client orders, including product details, quantities, and client information, into the company’s database.* Verifying pricing and applying any applicable promotions or discounts to orders.**Logistics*** Working with shipping and logistics teams to ensure orders are shipped accurately and on time.* Tracking the status of orders and providing updates to clients.**Customer Service*** Addressing client inquiries regarding order status, resolving issues, and providing excellent customer service.* Communicating with internal teams (Sales, Customer Service, and Finance) to resolve order-related issues.**Reporting*** Maintaining detailed and organized records of all orders and related transactions.* Assisting with generating reports.* Identifying and resolving issues that may arise during the order processing cycle.**Cross-Functional Integration*** Work closely with sales, manufacturing, Shipping and other internal departments to ensure smooth order processing. **Quality*** Collaborating with other departments, such as sales, manufacturing, and shipping, to identify defects and determine root cause.* Processes replacement orders as necessary.***Experience & Skills***· **Education:**o High School Diploma, requiredo Associates Degree or equivalent work experience, preferred· **Experience:**o Minimum of 1 year of customer service experience, preferredo Proficient with order entry processes and software, preferred· **Required Skills:**o Time management, organization, and planning.o Strong verbal and written communication skills.o Problem-solving, troubleshooting, and decision-making.o Experience with Microsoft Office.o Regular/dependable attendance.o Flexibility of work hours, including overtime. · **Work Environment/Travel Requirements**o Occasional travel related to other sites /corporate.o Extended periods of office work on a computer and in team meetings.· **Physical Requirements**o Ability to work in an office environment, with occasional trips to manufacturing.o Lift up to 10 lbs.**Our Benefits**We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.* Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)* Incentive Plans* 401(k) with employer contribution and match* Employee Stock Purchase Plan with employer match* Paid Time Off (Vacation and Sick Time)* Paid Holidays* Tuition Reimbursement Program* Employee Assistance Program (EAP)* Wellness Program* Training and Career ProgressionApogee and our brands are an Equal Opportunity Employer.