Client Services & Order Management Specialist

IMS Integrated Merchandising Solutions; Kenosha (WI); On-site; USD 40,000 - 52,000; Full time

Job summary

IMS Integrated Merchandising Solutions is seeking a Client Services Associate in Wisconsin to support order processing, item/inventory maintenance, and email management for internal and external customers. You will report to a Manager/Supervisor and collaborate with Account Management, Client Services, Production, Finance, and operations staff.

The role emphasizes proactive communication, data-driven decisions, and process improvement while maintaining high service levels and strong customer

Qualifications

• High school diploma or GED required.
• 1-2 years of customer service, reporting, or purchase order experience.
• Excellent organizational, communication and interpersonal skills, with the ability to work independently and manage priorities under tight timelines.
• Critical thinking, strong analytical and problem-solving skills.
• Ability to handle a variety of tasks effectively and efficiently and prioritize multiple projects and requests.
• Must be a team player.
• Experience with AS400 or similar database systems preferred.

Responsibilities

• Serve as daily internal contact for order management and associated inquiries.
• Assist with special projects as necessary.
• Manage incoming emails from varying internal sources.
• Generate clear, consistent communication to internal and external team members regarding status and requirements of programs.
• Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff.
• Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse).
• Follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions.
• Prioritize orders and/or projects, including prompt expediting of emergency requests.
• Maintain and distribute various reports as needed to ensure daily requirements are met.

Skills

Customer service

Communication

Interpersonal skills

Organization

Time management

Team player

Analytical thinking

Problem solving

Education

High school diploma/GED

Tools

AS400 or similar database systems

Microsoft Office Suite

Job description

IMS Integrated Merchandising Solutions is seeking a Client Services Associate in Wisconsin to support order processing, item/inventory maintenance, and email management for internal and external customers. You will report to a Manager/Supervisor and collaborate with Account Management, Client Services, Production, Finance, and operations staff.

The role emphasizes proactive communication, data-driven decisions, and process improvement while maintaining high service levels and strong customer