Customer Service Representative

IMS Integrated Merchandising Solutions; Kenosha (WI); On-site; USD 40,000 - 52,000; Full time

Job summary

IMS Integrated Merchandising Solutions is seeking a Client Services Associate in Wisconsin to support order processing, item/inventory maintenance, and email management for internal and external customers. You will report to a Manager/Supervisor and collaborate with Account Management, Client Services, Production, Finance, and operations staff.

The role emphasizes proactive communication, data-driven decisions, and process improvement while maintaining high service levels and strong customer

Qualifications

• High school diploma or GED required.
• 1-2 years of customer service, reporting, or purchase order experience.
• Excellent organizational, communication and interpersonal skills, with the ability to work independently and manage priorities under tight timelines.
• Critical thinking, strong analytical and problem-solving skills.
• Ability to handle a variety of tasks effectively and efficiently and prioritize multiple projects and requests.
• Must be a team player.
• Experience with AS400 or similar database systems preferred.

Responsibilities

• Serve as daily internal contact for order management and associated inquiries.
• Assist with special projects as necessary.
• Manage incoming emails from varying internal sources.
• Generate clear, consistent communication to internal and external team members regarding status and requirements of programs.
• Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff.
• Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse).
• Follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions.
• Prioritize orders and/or projects, including prompt expediting of emergency requests.
• Maintain and distribute various reports as needed to ensure daily requirements are met.

Skills

Customer service

Communication

Interpersonal skills

Organization

Time management

Team player

Analytical thinking

Problem solving

Education

High school diploma/GED

Tools

AS400 or similar database systems

Microsoft Office Suite

Job description

What does a Client Services Associate do?

The Client Services Associate is responsible for assisting in duties associated with order processing, item/inventory maintenance, troubleshooting/issue resolution, and managing emails from our internal and external customers. This position reports to a Manager/Supervisor.

We value what makes you, you!

IMS is committed to building and maintaining a team that reflects the diverse consumer base and communities that we serve. We know that when our associates are empowered to bring their whole selves to work, they feel valued and appreciated, and bring better results for our clients. We strive to build a culture that rewards people for their unique perspectives and contributions, and where our people are connected - to the work we do, to each other, and to IMS.

Who are you?

You will:

• Serve as daily internal contact for order management and associated inquiries


• Assist with special projects as necessary


• Manage incoming emails from varying internal sources


• Generate clear, consistent communication to internal and external team members regarding status and requirements of programs


• Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff


• Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse)


• Follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions


• Prioritize orders and/or projects, including prompt expediting of emergency requests


• Maintain and distribute various reports as needed to ensure daily requirements are met

Additionally, you embody the IMS principles of Passion, Collaboration, Integrity, Inventiveness, and Proactivity. You will be part of a team that strives to provide excellent service and thought leadership to our clients and want to bring your best to the organization and see your work brought to life.

What’s the opportunity?

Candidate understands the Branded Merchandise industry and how retail organizations are run – how product decisions impact returns, sales, and inventory levels.

Designing ways to win – promotions to offer, campaigns to put together, meetings to schedule with key clients, ways to improve the offering of what IMS is pitching. Ways to sell more.

Client Relationship Management - Enjoy growing relationships both externally and internally.

Embrace proactive thought leadership and leverage data to drive better and faster business decisions.

Be an advocate to continuously improve operations and processes to reduce the burden on operations and improve the quality of sales and customer interactions.

You embody the IMS principles of passion, collaboration, integrity, inventiveness, and proactivity. You want to bring your best to an organization and see your work brought to life.

Interface with peers from the Merchandising, Client Service, Creative, Sourcing, Vendor Management, and Finance departments regularly.

The Skills and Experience you have:

• High school diploma/GED


• 1-2 years of customer service, reporting, or purchase order experience


• Excellent organizational, communication and interpersonal skills, with the ability to work independently and manage priorities under tight timelines


• Critical thinking, strong analytical and problem-solving skills


• Ability to handle a variety of tasks effectively and efficiently and prioritize multiple projects and requests


• Must be a team player


• Excellent knowledge of Microsoft Office Suite products


• Experience with AS400 or similar database systems preferred

What we offer:

In addition to playing an important role at IMS, you'll receive:

• Medical, dental, vision, and 401(k) with match


• Generous PTO policy


• Robust peer recognition program


• Training and development opportunities


• Commitment to growing and enhancing our organizational culture

Who we are!

IMS represents leading brands at the point of purchase – in store, online, and behind the scenes – including digital and traditional signage, print and POP, branded merchandise, and more. Our marketplace is solution agnostic, so our clients achieve best execution at lowest price throughout North America. Our integrated platform (planning, procurement, freight, warehousing, kitting, fulfillment, field execution, analytics, and program management) empowers our clients to stay at the strategic level, knowing that we can help turn their marketing vision into a reality. Visit us at: www.IMSretail.com.

IMS is wholly owned by Omnicom Group (NYSE: OMC), an inter-connected global network of leading marketing communication companies offering a diverse, comprehensive range of marketing solutions spanning brand advertising, customer relationship management, media planning and buying services, public relations and numerous specialty communications services to drive bottom line results for its clients (www.omnicomgroup.com).