Managed Payroll Team Lead - Elevate Solutions Team

Paylocity; Town of Florida (NY); On-site; USD 53,600 - 85,100; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Career development

Job summary

Paylocity is seeking a Team Lead for the Elevate Solutions Team at our Lake Mary, FL office. The Lead Client Services Ops role provides operational guidance across a Client Services Team of Account Managers, enabling outstanding client satisfaction.

Responsibilities include monitoring performance, coaching, handling escalated client issues with senior stakeholders, and coordinating cross‑team initiatives to improve processes and service delivery.

Qualifications

• Bachelor’s degree is required.
• 2 years of payroll, finance, or spend management with client services or support experience.
• Experience handling escalations and at-risk client retention.
• Project management experience.
• Proficient in SQL, MS Access or Excel.
• Operations experience.

Responsibilities

• Provide operational guidance across a Client Services Team of Account Managers.
• Monitor team performance and coach staff.
• Work directly with clients on escalated issues.
• Identify and drive process improvements.
• Coordinate work across the team to ensure client satisfaction.

Skills

Payroll experience

Project management

Operations experience

Escalation management

Client services

Education

Bachelor's degree

Tools

SQL

MS Access

Excel

Job description

Description

Paylocity is an award‑winning provider of cloud‑based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest‑growing HCM software providers worldwide by delivering an intuitive, easy‑to‑use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

We give our employees what they need to succeed, including great benefits and perks. We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. Career development is also a priority; we provide training and advancement opportunities.

In‑Office: This is a 100% in‑office role based at our Lake Mary, FL location. Remote or hybrid work is not available for this position. Candidates must be able to work on‑site five days per week during designated work hours.

This Lead Client Services Ops role will support the Elevate Solutions Team.

Position Overview

The Team Lead provides operational initiative, guidance and support across a Client Services Team of Account Managers, enabling outstanding client satisfaction. Responsibilities include monitoring team performance, providing ongoing learning opportunities, working directly with clients on escalated issues, identifying and facilitating process improvements, and coordinating work across the team.

Client Service Expectations

• Dependability / Follow Up: Timely responsiveness and proactive follow‑up
• Problem Solve: Troubleshoot and leverage knowledge, resources, qualitative and quantitative information
• Communication: Provide professional and appropriate internal/external communication and progress updates to all stakeholders
• Guidance: Advise clients on HR and payroll best practices, organizational change management and product fit
• Implement and Optimize Products: Ability to implement ancillary products and optimize primary HCM setup
• Influence: Influence outcomes with primary decision makers, negotiate contracts and provide insights into HR industry best practices

Team Lead Responsibilities

• Metrics, Reporting and Analysis: Leverage metrics to identify trends, monitor team effectiveness, and advocate for necessary metrics and reporting. Develop tracking for new metrics and use them to create a culture of continual improvement.
• Performance Management: Build knowledge through real‑time teaching, one‑on‑one discussions, team meetings and the performance management process. Provide coaching, training, and mentoring to Account Managers.
• Client Focus: Proactively monitor client interactions, intervene when needed, act as first‑level escalation, and resolve issues with C‑suite decision makers.
• Operational Tools & Processes: Plan, lead and execute cross‑team work focused on increasing operational effectiveness. Represent the Service Center in key initiatives across Operations.
• Workload Coordination & Assessment: Schedule, monitor and adjust workload across the team to meet priorities, availability and responsiveness goals. Coordinate cross‑team communication and resources for maximum effectiveness.

Required

• Bachelor’s Degree required
• 2 years of payroll, finance, or spend management with client services or support experience
• Successful experience in escalations and at‑risk client retention efforts
• Project Management experience
• Proficient in SQL, MS Access or Excel
• Operations experience

Preferred

• 1+ years of supervisory experience
• HRIS experience
• Experience leading training initiatives
• Experience using reporting and metrics as a key part of the job
• Minimum 3 years of experience in payroll, benefits, HR administration, and/or finance/spend management
• Ability to present HR data effectively

Physical Requirements

• Ability to sit for extended periods (7‑8 hours per day)
• Use of computer and phone systems: Operate a computer, phone systems, multiple software programs and type concurrently

EEO Statement

Paylocity is an equal‑opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail]. This email address is exclusively designated for such requests. Please do not send resumes to this email address, as they will be removed.

Pay Range

The pay range for this position is $53,600 - $85,100 per year; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here.

Applicants should apply via www.paylocity.com/careers.