Electronic Security System Service Coordinator

Perimeter Security Partners; Brentwood (TN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

401K matching

Healthcare & dental insurance

Paid time off

Paid holidays

Phone allowance

Job summary

Perimeter Security Partners is seeking an ESS Service Coordinator to provide administrative and logistical support to the ESS Project Management team in Brentwood, TN. This detail-oriented role tracks service orders, processes travel receipts, and prepares close-out documentation to keep projects on time and within budget.

This full-time position offers hourly pay between 24 and 28 dollars, 401(k) with company match, health/dental insurance, paid time off, holidays, and travel to vendor sites as

Qualifications

• Associate degree required; bachelor's preferred.
• 2+ years of experience as a Service Coordinator or similar role.
• Excellent verbal and written communication with attention to detail.
• Advanced proficiency with MS Excel, Word and MS Office applications.

Responsibilities

• Provide day-to-day admin support to the ESS project management team.
• Process travel and project-related receipts and documentation.
• Compile close-out documentation after visits and service orders.
• Track awarded service jobs and update status records.
• Schedule Service Orders and communicate with base POCs.
• Review documents for timely approvals and budget adherence.
• Engage with vendors, subcontractors, and customers via email/phone.
• Create PMI reports and maintain PMI folders quarterly.
• Plot technician schedules on a 90-day cadence.
• Join meetings and generate client reports.
• Build and maintain Excel databases to support operations.
• Perform other duties as assigned.

Skills

Attention to detail

Communication

Organization

Problem solving

Independent worker

Education

Associate degree in business administration

Tools

MS Excel

MS Word

MS Office

Job description

The ESS Service Coordinator provides essential administrative and logistical support to the ESS Project Management team at Perimeter Security Partners. This is a detail-oriented, process-driven role that keeps service operations running smoothly, from tracking awarded jobs and organizing close-out documentation to meticulously processing travel and project-related receipts. The role is designed to flex with the needs of the department, and the right candidate may take on a more specialized focus or expand into broader responsibilities over time. The ESS Service Coordinator is a reliable backbone of the service department, ensuring project managers have the organized, accurate support they need to deliver on time and on budget. This position reports to the ESS Program Manager.

Duties

• Provide day-to-day administrative support to the ESS project management team across all active service and maintenance projects.
• Collect, organize, and accurately process travel and project-related receipts and expense documentation, ensuring completeness and adherence to required standards.
• Compile and organize close-out documentation following repair and preventative maintenance visits, including checklists, technician reports, client approval signatures, and supporting materials; and accumulate and submit document of completion for Service Orders.
• Track awarded scheduled and unscheduled service jobs, maintaining up-to-date status records to support project manager oversight.
• Track material orders and schedule Service Orders once materials are received; provide tracking numbers to base POCs to confirm receipt when materials are shipped directly.
• Review and route documents for timely approvals, helping ensure projects stay on schedule and within budget.
• Support routine communications with vendors, subcontractors, and customers via email and phone as directed by the project management team.
• Send Quarterly PMI arrival notices to base POCs no less than two weeks in advance.
• Assist with creating PMI reports as technician visits are completed.
• Prepare new Quarterly folders for each base and organize PMI documents as each current quarter closes.
• Plot the schedule for ESS Technicians, following a 90-day tracking cadence.
• Join meetings and create reports for assigned clients.
• Build and maintain databases and tracking tools using Excel and various company software platforms to support project and service operations.
• Perform other projects and duties as assigned.

Requirements, Skills, And Qualifications

• Associate’s degree in business administration, management, electronics, engineering technology, logistics, or a related field is required. A Bachelors’ degree is preferred.
• 2 or more years of experience as a Service Coordinator or similar role.
• Excellent verbal and written communication skills with impeccable attention to detail.
• Advanced proficiency with MS Excel, Word, and other MS Office applications is required.
• Ability to work independently with a high level of organization, as well as analytical and problem-solving skills.
• Ability to work under pressure and tight deadlines.
• Must possess a valid REAL ID driver’s license.
• Must be able to work in the United States without sponsorship.
• Must be able to pass a background check and drug test to permit access to military installations and similar controlled areas.

Physical Requirements

• Ability to sit or stand at a computer workstation for several hours at a time.
• Ability to lift at least 50 pounds to waist level.

Additional Information

• Duties are performed primarily in PSP’s Brentwood, TN office.
• Occasional travel to vendor locations, work sites, and off-site meeting locations in the United States with all related expenses paid for by the company.

Benefits

• Full Time / Hourly $24 - $28, (depending on experience)
• Matching 401K (4%)
• Healthcare & Dental Insurance
• Eligibility for Profit Sharing Bonus
• Phone Allowance
• Paid Time Off
• 11 Paid Holidays

PSP provides a significant contribution (> 60%) toward premiums for medical, dental, vision and life insurance. The company offers a 401(k) plan with a company matching contribution, telephone allowance, paid time off, paid holidays.

Perimeter Security Partners is a three-time Inc. 5000 listed rapidly growing company that designs, constructs and maintains perimeter security systems for some of our country’s most critical government and private facilities, including: the U.S. Military, National Park Service, data centers, corporate headquarters, stadiums, utilities and other critical infrastructure assets.

PSP is a nimble, dynamic, and growing company that offers extraordinary room for personal and professional growth as you learn the industry and demonstrate your initiative. We have a team-oriented, collegial culture fostering direct collaboration with the owners to ensure our projects are completed successfully and customers are satisfied. Protect those who make our country strong!