Client Services & Operations Coordinator

Adelphi Group; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision, and 401(k)

Generous PTO policy

Peer recognition program

Training and development opportunities

Culture of growth

Job summary

IMS is seeking a Client Services Representative to support order processing, inventory maintenance, and email management for internal and external customers. You will collaborate with Account Management, Production, Finance, and operations to ensure smooth program execution.

The role requires strong organizational, communication, and problem-solving skills, with 1-2 years of relevant experience. A team-oriented mindset and proficiency in Microsoft Office are essential.

Qualifications

• 1-2 years of customer service, reporting, or purchase order experience
• Excellent organizational, communication and interpersonal skills
• Critical thinking, strong analytical and problem-solving skills
• Must be a team player
• Experience with Microsoft Office Suite products
• Experience with AS400 or similar database systems preferred

Responsibilities

• Serve as daily internal contact for order management and associated inquiries
• Assist with special projects as necessary
• Manage incoming emails from varying internal sources
• Generate clear, consistent communication to internal and external team members regarding status and requirements of programs
• Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff
• Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse)
• Follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions
• Prioritize orders and/or projects, including prompt expediting of emergency requests
• Maintain and distribute various reports as needed to ensure daily requirements are met

Skills

Customer service

Communication

Interpersonal skills

Critical thinking

Teamwork

Multitasking

Education

High school diploma/GED

Tools

Microsoft Office Suite

AS400

Job description

IMS is seeking a Client Services Representative to support order processing, inventory maintenance, and email management for internal and external customers. You will collaborate with Account Management, Production, Finance, and operations to ensure smooth program execution.

The role requires strong organizational, communication, and problem-solving skills, with 1-2 years of relevant experience. A team-oriented mindset and proficiency in Microsoft Office are essential.