Inventory Management Solutions Coordinator

Schaedler Yesco Distribution; Lancaster (Lancaster County); On-site; USD 30,000 - 40,000; Full time

Job summary

A wholesale distribution company in Lancaster is seeking an entry-level position focused on customer service to manage orders and relationships. Responsibilities include processing daily orders, customer communication via phone and email, and maintaining product knowledge. The ideal candidate will have a high school diploma and basic computer skills. This full-time role offers an opportunity for growth within a collaborative team environment.

Qualifications

• Good time management skills.
• Highly motivated with a positive attitude.
• Basic computer skills including Microsoft Office.

Responsibilities

• Process daily orders and manage backordered materials.
• Provide excellent customer service via phone and email.
• Develop and maintain positive customer relationships.
• Maintain customer part files and order handling notes.

Skills

Time management

Verbal communication

Written communication

Organizational skills

Positive attitude

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Internet Explorer

Job description

Overview

Primary Objective of Position: This position assumes the ownership and growth of IMS SIMS service offerings.

Responsibilities

• Process daily orders, manage & expedite backordered material
• Provide telephone/email customer service, respond to customer requests
• Develop and maintain effective and positive customer relationships
• Enter and maintain customer part file, order and handling notes
• Enter credits, rebills, and ship/pick up exchanges
• Respond effectively and in a timely manner to internal requests
• Review and streamline tasks and processes to maximize efficiency
• Sourcing IMS and SIMS products to fulfill customer needs
• Customer billing and spreadsheet tracking maintenance
• Continue personal development and product knowledge education
• Continue understanding of project coordination, material scheduling, and overall project management
• Ongoing understanding of Eclipse procedures and how they apply to SIMS/IMS accounts
• Maintain IMS/SIMS customer database
• Follow up on all open orders, bids, and credits with customer until completed
• Check and respond promptly to all e-mails, voice mails, and Eclipse messages daily
• Attend all required training and meetings, record training hours in Eclipse
• Perform miscellaneous duties as required

Knowledge / Experience / Education

• Possess good time management skills
• Highly motivated and positive attitude
• Good verbal and written communication skills
• Basic computer skills - familiarity with Microsoft Excel, Word, Internet Explorer
• High School Diploma or equivalent required
• Possess good organizational skills

Required Behaviors

• Check and respond to all voice mail, e-mail and Eclipse messages daily
• Attend all required training and meetings, and properly record training hours

Accountabilities of All Employees

• Use your best efforts and full capability daily to the work assigned to you by your manager
• Advise your manager if you do not understand the work they have assigned to you, or if the assignment does not fit your knowledge of the circumstances, current skills or available time and resources
• Advise your manager of any situations or obstacles that could keep you from accomplishing the work assigned to you
• Advise your manager of any situations or opportunities that could help you complete or improve the work assigned to you
• Demonstrate work behaviors consistent with the company values and work within prescribed boundaries, including company policies, standards, procedures and any legislation requirements
• Seek special consideration from your manager when unable to work at your best

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Strategy/Planning and Information Technology
• Industries
• Wholesale