Client Services & Operations Associate

Envision Technology Advisors; Pawtucket (RI); On-site; USD 42,000 - 56,000; Full time

Job summary

Envision Technology Advisors, LLC in Pawtucket, RI, is hiring an Operations Support Associate to handle daily service operations, answer client calls, create service tickets, and support general office needs. You will coordinate with the technical team and ensure requests reach the right queues.

The role requires a personable, proactive approach and ownership of tasks. Responsibilities include maintaining accurate tickets, managing supplies, organizing meeting spaces, and performing occasional

Qualifications

• Strong communication, listening and customer service skills.
• Experience in customer service, administrative support, office operations or a similar role.
• Excellent attention to detail and organizational skills.
• Dependable, responsive and comfortable managing multiple priorities.
• A proactive attitude, willingness to learn, and drive to get things done.
• Ability to work independently while collaborating with technical and nontechnical team members.

Responsibilities

• Answer incoming client calls and provide a professional, helpful first point of contact.
• Ask questions to understand client issues and gather the information technicians need.
• Create accurate, detailed service tickets and route requests appropriately.
• Monitor office supplies, restock shared spaces and coordinate supply orders.
• Help keep the office organized, prepare meeting spaces and run occasional errands.
• Take initiative, follow through on responsibilities and pitch in where needed.
• Other tasks as assigned.

Skills

Customer service

Communication

Office organization

Multitasking

Proactive attitude

Tools

Ticketing systems

Data entry

Inventory management

Job description

Envision Technology Advisors, LLC in Pawtucket, RI, is hiring an Operations Support Associate to handle daily service operations, answer client calls, create service tickets, and support general office needs. You will coordinate with the technical team and ensure requests reach the right queues.

The role requires a personable, proactive approach and ownership of tasks. Responsibilities include maintaining accurate tickets, managing supplies, organizing meeting spaces, and performing occasional