Tech Operations & Service Desk Associate

Envisionsuccess; Pawtucket (RI); On-site; USD 36,000 - 48,000; Full time

Job summary

Envision Technology Advisors, LLC is seeking an Operations Support Associate to support daily service operations, answer client calls, and ensure requests reach the technical team. The role also covers general office needs, supplies, and errands.

We value a personable, proactive teammate who takes ownership and thrives in a collaborative environment. Responsibilities include creating precise service tickets, asking clarifying questions, and coordinating with multiple teams.

Qualifications

• Strong communication, listening and customer service skills.
• Experience in customer service, administrative support, office operations or a similar role.
• Excellent attention to detail and organizational skills.
• Dependable, responsive and comfortable managing multiple priorities.
• A proactive attitude, willingness to learn, and drive to get things done.
• Ability to work independently while collaborating with technical and nontechnical team members.

Responsibilities

• Answer incoming client calls and provide a professional, helpful first point of contact.
• Ask questions to understand client issues and gather the information technicians need.
• Create accurate, detailed service tickets and route requests appropriately.
• Monitor office supplies, restock shared spaces and coordinate supply orders.
• Help keep the office organized, prepare meeting spaces and run occasional errands.
• Take initiative, follow through on responsibilities and pitch in where needed.
• Other tasks as assigned.

Skills

Communication

Customer service

Organizational skills

Attention to detail

Multitasking

Independent worker

Tools

Ticketing systems

Job description

Envision Technology Advisors, LLC is seeking an Operations Support Associate to support daily service operations, answer client calls, and ensure requests reach the technical team. The role also covers general office needs, supplies, and errands.

We value a personable, proactive teammate who takes ownership and thrives in a collaborative environment. Responsibilities include creating precise service tickets, asking clarifying questions, and coordinating with multiple teams.