Client Services & Office Support Specialist

Socket.dev; Herndon (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

Training & development

Job summary

SPS in Herndon, VA is seeking a Client Services Associate to deliver exceptional mail, reception, and office services within our business service center. You will handle inbound/outbound mail, shipping/receiving, supply management, and front-desk coverage while ensuring a professional, courteous experience for employees and visitors.

Responsibilities include processing mail, coordinating with vendors, maintaining copy/print equipment, stocking supplies, and supporting meeting and kitchen areas.

Qualifications

• High School Diploma or equivalent required.
• 1+ years prior work experience preferred.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required.

Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Receives inbound mail/packages and inputs it into a chain of custody software package.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as a point of contact for company personnel on mail/package inquiries.
• Performs daily key ops of convenience multi-function devices (ensuring functionality and replenishing toner/paper).
• Submit work orders for certain requests.
• Service and replenish the barista, pantry, conference, kitchen, or meetings areas.
• Will perform meeting room and conference room set-ups.
• May perform building occupant moves within assigned facilities.
• Will perform light maintenance and cleaning duties as assigned.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors the level of office supplies on the floor and replenishes and orders accordingly.
• Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and provides guidance on policies and procedures.

Skills

Customer service

Communication

Time management

Organizational skills

Multitasking

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

SPS in Herndon, VA is seeking a Client Services Associate to deliver exceptional mail, reception, and office services within our business service center. You will handle inbound/outbound mail, shipping/receiving, supply management, and front-desk coverage while ensuring a professional, courteous experience for employees and visitors.

Responsibilities include processing mail, coordinating with vendors, maintaining copy/print equipment, stocking supplies, and supporting meeting and kitchen areas.