Client Services Navigator - Social Services Desk

The Salvation Army USA Western Territory; Renton (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Salvation Army USA Western Territory in Renton, WA seeks a Social Service Clerk to serve as the first point of contact for Social Services clients, handling front desk, intake, referrals, and recordkeeping in a client-focused environment.

The role will support volunteers, coordinate resources, assist in food bank operations, and maintain confidential client information while upholding the organization's service standards. A High School Diploma is required with clerical experience preferred.

Qualifications

• High school diploma or equivalent required; clerical experience preferred.
• Strong written and verbal communication, with professional demeanor.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Greet clients and serve as first point of contact at the front desk.
• Maintain professionalism with respect, empathy, and a helpful attitude.
• Open lobby at 9:00 AM and keep the office organized; close at 4:00 PM.
• Maintain and update information for client assistance and resources.
• Answer calls, transfer messages, and log referrals for reporting.
• Register services in the current service registration system.
• Assist in processing assistance requests and referrals for the OTO Program.
• Coordinate volunteers and match them with clients; report scheduling issues.
• Support food bank warehouse operations as needed.

Skills

Customer service

Communication

Organization

Confidentiality

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Client database systems

Excel

Job description

The Salvation Army USA Western Territory in Renton, WA seeks a Social Service Clerk to serve as the first point of contact for Social Services clients, handling front desk, intake, referrals, and recordkeeping in a client-focused environment.

The role will support volunteers, coordinate resources, assist in food bank operations, and maintain confidential client information while upholding the organization's service standards. A High School Diploma is required with clerical experience preferred.