Social Services Front Desk & Intake Specialist

The Salvation Army; Waco (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Retirement Savings Plan with Employer

Employer Paid Term Life Insurance

Employer Paid Short-Term Disability

Parental Leave

Job summary

The Salvation Army in Waco, TX is seeking a full-time Social Services assistant to provide comprehensive client support, including food, shelter, clothing and financial assistance. The role requires interviewing clients, determining eligibility, maintaining confidential records, and coordinating with community partners.

Responsibilities include managing the food pantry operations, handling donations, and helping visitors and callers with referrals.

Qualifications

• High school diploma or GED required; two years in social/public service is preferred.
• Experience assisting the public in social services is desirable.
• Valid State Driver's License required.

Responsibilities

• Assist clients with food, lodging, clothing, furniture and financial aid per program policies.
• Interview clients to determine need and eligibility for services.
• Maintain accurate client records and referrals to community agencies.
• Coordinate food pantry operations, donations, and inventory management.
• Greet visitors, answer phones, and direct inquiries to appropriate staff.

Skills

Record keeping

Social services

MS Word

MS Excel

Interviewing clients

Client eligibility assessment

Relationship building

Documentation

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Job description

The Salvation Army in Waco, TX is seeking a full-time Social Services assistant to provide comprehensive client support, including food, shelter, clothing and financial assistance. The role requires interviewing clients, determining eligibility, maintaining confidential records, and coordinating with community partners.

Responsibilities include managing the food pantry operations, handling donations, and helping visitors and callers with referrals.