Client Services Navigator - Community Services Norwich, CT

Thames Valley Council for Community Action, Inc; Norwich, Northern (CT, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

403B Retirement Plan

Medical, Dental, Vision, Life & Acci­d

Disability benefits

13 paid Holidays, vacation/sick time

Job summary

Thames Valley Council for Community Action, Inc. seeks a Client Services Navigator-Community Services to perform universal intakes, assessments, referral to TVCCA programs, and application assistance for DSS programs for clients needing general case management.

They collaborate with Energy Assistance, Financial Literacy, and SNAP Outreach staff to deliver comprehensive services to TVCCA’s eligible client base, follow up on referrals, and provide ongoing, outcome-oriented case management.

Qualifications

• Experience providing intake and case management services in a community services setting.
• Strong communication and organizational skills.
• Ability to work collaboratively with cross-functional teams.

Responsibilities

• Perform universal intakes and assessments for clients.
• Provide referrals to TVCCA programs and assist with DSS applications.
• Conduct information and referral services and ensure follow-up on referrals for outcome-oriented case management.

Job description

The Client Services Navigator-Community Services provides universal intakes, assessments, referral to TVCCA programs, application assistance for DSS programs, and information and referral services to clients in need of general case management services. Client Services Navigators work with the department’s Energy Assistance, Financial Literacy, and SNAP Outreach staff to provide comprehensive services to TVCCA’s eligible client base. They are responsible for following up on all referrals as well as providing ongoing, outcome-oriented case management. This position must utilize TVCCA’s Tribeware case management software and become knowledgeable of the Results Oriented Management Accountability (ROMA) as well as the Human Services Infrastructure service model. TVCCA operates under these two management principals and all employees must understand and adopt them.

TVCCA offers a generous benefits package including;

• 403B Retirement Plan
• Medical, Dental, Vision, Life & Accidental Death benefits, short-term disability, long-term disability and voluntary benefits
• 13 paid Holidays, vacation/sick time