Client Services Navigator - Community Services

Thames Valley Council for Community Action; Norwich (CT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

403B Retirement Plan

Medical, Dental, Vision, Life & Acci­d

13 paid Holidays, vacation/sick time

Job summary

The Client Services Navigator-Community Services at Thames Valley Council for Community Action provides universal intakes, assessments, referrals to TVCCA programs, and assistance with DSS applications. They support energy assistance, financial literacy, and SNAP outreach staff to deliver comprehensive, client-centered services.

Using Tribeware and ROMA, the navigator conducts ongoing, outcome-oriented case management and follows up on referrals to ensure client needs are met efficiently.

Responsibilities

• Provide universal intakes and assessments
• Refer clients to TVCCA programs and assist with DSS applications
• Deliver information and referral services and ongoing, outcome-oriented case management
• Follow up on referrals and utilize Tribeware case management software
• Develop knowledge of ROMA and TVCCA’s service model

Job description

The Client Services Navigator-Community Services provides universal intakes, assessments, referral to TVCCA programs, application assistance for DSS programs, and information and referral services to clients in need of general case management services. Client Services Navigators work with the department’s Energy Assistance, Financial Literacy, and SNAP Outreach staff to provide comprehensive services to TVCCA’s eligible client base. They are responsible for following up on all referrals as well as providing ongoing, outcome-oriented case management. This position must utilize TVCCA’s Tribeware case management software and become knowledgeable of the Results Oriented Management Accountability (ROMA) as well as the Human Services Infrastructure service model. TVCCA operates under these two management principals and all employees must understand and adopt them.

TVCCA offers a generous benefits package including;

• 403B Retirement Plan
• Medical, Dental, Vision, Life & Accidental Death benefits, short-term disability, long-term disability and voluntary benefits
• 13 paid Holidays, vacation/sick time