Client Services Navigator - Community Services

TVCCA - Thames Valley Council for Community Action, Inc.; Norwich (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

403B Retirement Plan

Medical, Dental, Vision, Life & Acc. &

13 paid Holidays

Job summary

TVCCA in Norwich, CT seeks a Client Services Navigator to perform universal intakes, assessments, and referrals to TVCCA programs, plus assistance with DSS program applications. The role includes information/referral services and ongoing case management for TVCCA’s eligible clients.

The navigator will collaborate with Energy Assistance, Financial Literacy, and SNAP Outreach staff, follow up on referrals, and use Tribeware case management software within ROMA and HSI service models.

Qualifications

• Bachelor’s Degree plus two years of related work experience, or Associates Degree plus four years of related work experience, or High School Diploma and five years related work experience.
• Experience providing strength-base case management services to singles and families.
• Demonstrate a history of working with minimal supervision in a mature manner.
• Excellent computer skills (Microsoft Office Suite, Excel, Access and Publisher).
• Strong communication skills, bi-lingual preferred.
• Possess a valid driver’s license and daily access to a reliable and insured motor vehicle

Responsibilities

• The Client Services Navigator-Community Services provides universal intakes, assessments, referral to TVCCA programs, application assistance for DSS programs, and information and referral services to clients in need of general case management services.
• Client Services Navigators work with the department’s Energy Assistance, Financial Literacy, and SNAP Outreach staff to provide comprehensive services to TVCCA’s eligible client base.
• They are responsible for following up on all referrals as well as providing ongoing, outcome-oriented case management.
• This position must utilize TVCCA’s Tribeware case management software and become knowledgeable of the ROMA framework and the Human Services Infrastructure service model.
• TVCCA operates under governance principles and all employees must understand and adopt them.

Skills

Strength-based case management

Independent work history

MS Office proficiency

Bilingual preferred

Driver's license & vehicle

Communication skills

Education

Bachelor’s degree + 2 years related experience

Associates degree + 4 years related experience

High school diploma + 5 years related experience

Job description

The Client Services Navigator-Community Services provides universal intakes, assessments, referral to TVCCA programs, application assistance for DSS programs, and information and referral services to clients in need of general case management services. Client Services Navigators work with the department’s Energy Assistance, Financial Literacy, and SNAP Outreach staff to provide comprehensive services to TVCCA’s eligible client base. They are responsible for following up on all referrals as well as providing ongoing, outcome-oriented case management. This position must utilize TVCCA’s Tribeware case management software and become knowledgeable of the Results Oriented Management Accountability (ROMA) as well as the Human Services Infrastructure service model. TVCCA operates under these two management principals and all employees must understand and adopt them.

TVCCA offers a generous benefits package including;

• 403B Retirement Plan
• Medical, Dental, Vision, Life & Accidental Death benefits, short-term disability, long-term disability and voluntary benefits
• 13 paid Holidays, vacation/sick time

Required Skills

• Bachelor’s Degree plus two years of related work experience, or Associates Degree plus four years of related work experience, or High School Diploma and five years related work experience.
• Experience providing strength-base case management services to singles and families.
• Demonstrate a history of working with minimal supervision in a mature manner.
• Excellent computer skills (Microsoft Office Suite, Excel, Access and Publisher).
• Strong communication skills, bi-lingual preferred.
• Possess a valid driver’s license and daily access to a reliable and insured motor vehicle