Client Services Manager — Lead Pet Care Team

BluePearl Pet Hospital; Jacksonville (FL); On-site; USD 56,000 - 79,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Parental leave

Flexible schedules

Paid time off

Career development

Job summary

BluePearl Pet Hospital in Jacksonville, FL is seeking a hands-on Client Service Manager for our emergency and specialty hospital. You will lead client service staff, ensure superb client experiences, and support the Practice Manager in daily operations.

The role requires 3–5 years managing professionals in related settings and an associate degree or equivalent. We offer competitive pay, full benefits, and opportunities to grow within Mars Veterinary Health.

Qualifications

• Must have 3–5 years of proven success in managing professionals in complex organizations, ideally in veterinary/human medicine, hospitality or client services.
• Associate degree or equivalent preferred.
• Experience leading client service teams and improving service delivery.

Responsibilities

• Coach client service associates to anticipate and address client needs and escalate when required.
• Partner with the Client Service Team Leader to schedule staff cost-effectively to meet client needs per shift.
• Be an integral part of hospital management, linking client, patient and caregivers, and provide feedback to co-managers to address issues causing dissatisfaction.
• Act as a member of the management team, fostering internal relationships and supporting process improvements.
• Partner with recruiter for new hire selection or internal transfer to fill open client service positions.

Skills

Client service leadership

Staff coaching

Staff scheduling

Relationship building

Education

Associate degree or equivalent

Job description

BluePearl Pet Hospital in Jacksonville, FL is seeking a hands-on Client Service Manager for our emergency and specialty hospital. You will lead client service staff, ensure superb client experiences, and support the Practice Manager in daily operations.

The role requires 3–5 years managing professionals in related settings and an associate degree or equivalent. We offer competitive pay, full benefits, and opportunities to grow within Mars Veterinary Health.