Emergency Vet Client Services Leader

BluePearl Pet Hospital; Los Angeles (CA); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Pet insurance

Pet discounts

Education allowance

401k

Job summary

BluePearl Pet Hospital in Los Angeles, CA seeks a Client Service Manager for our emergency and specialty hospital. The role focuses on leading client service teams, coaching staff, and ensuring superior customer service and patient care.

You will work under supervision of the Practice Manager or Area Leader, driving staffing, operations, and customer satisfaction across shifts in a fast-paced veterinary environment.

Qualifications

• Education: Associate degree or equivalent in a related field preferred.
• Experience: 3-5 years in managing professionals in complex organizations.

Responsibilities

• Coach client service associates to be proactive in addressing client services and escalated situations.
• Schedule client service associates to ensure staffing meets client needs per shift.
• Act as link between client, patient and caregivers; provide feedback to co-managers on issues causing dissatisfaction.
• Participate in hospital management with feedback and process-improvement efforts.
• Coordinate with recruiter for new hire selection or internal transfers.

Skills

Team leadership

Time management

Organizational skills

Customer service

Staff scheduling

Coaching

Communication

Education

Associate degree or equivalent

Job description

BluePearl Pet Hospital in Los Angeles, CA seeks a Client Service Manager for our emergency and specialty hospital. The role focuses on leading client service teams, coaching staff, and ensuring superior customer service and patient care.

You will work under supervision of the Practice Manager or Area Leader, driving staffing, operations, and customer satisfaction across shifts in a fast-paced veterinary environment.