Client Service Manager

BluePearl Pet Hospital; Malvern (Chester County); Sur place; USD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Trupanion pet insurance

Pet treatment discounts

Leadership workshops

Continuing education allowance

BluePearl University

Medical insurance

Dental insurance

Vision insurance

Life insurance

Parental leave

Flexible work schedules

401k and retirement planning

Paid time off

Floating holiday plans

Résumé du poste

BluePearl Pet Hospital in Malvern, PA, is seeking a Client Service Manager to lead our emergency and specialty client services team. You will oversee day-to-day operations, coach staff, and ensure premier client care while aligning with hospital leadership.

The ideal candidate has 3–5 years of management experience in veterinary or related fields, an associate degree or equivalent, and a proven ability to build strong teams and improve processes.

Qualifications

• Associate degree or equivalent in a related field preferred.
• 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.

Responsabilités

• Coach client service associates to be proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
• Schedule client service associates cost-effectively to ensure staffing meets client needs at every shift.
• Serve as a link between client, patient and caregivers, providing feedback to co-managers to identify issues causing dissatisfaction.
• Participate in hospital management team activities, building positive relationships and contributing to process-improvement efforts.
• Partner with recruiter for new hire selection or internal transfers to fill client service positions.

Connaissances

Leadership

Client service

Team coaching

Staff scheduling

Communication

Conflict resolution

Formation

Associate degree or equivalent

Description du poste

Take the next step in your career and join the BluePearl Pet Hospital family as a Client Service Manager for our emergency and specialty hospital.

• Are you a passionate leader who is ready to make a difference?
• Do you have excellent time management, follow through and organizational skills?
• Do you love building successful teams who provide premier customer service and patient care?

BluePearl Pet Hospital has an immediate need for a confident, caring, and results-driven Client Service Manager to join our team. The Client Services Manager plays a vital role on our team by handling day-to-day client service operations under the supervision and mentorship of the Practice Manager or Area Leader.

As a Client Service Manager

• You will Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
• You will partner with the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
• You will be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
• You will actively participates as a member of the hospital management team by building positive internal relationships and offering useful feedback, encouragement, support and participation in process-improvement efforts.
• You will partner with your recruiter for new hire selection or internal transfer to fill open client service positions.

Experience Preferred

• Education: Associate degree or equivalent in a related field preferred.
• Experience: 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following:
• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

BluePearlis committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.