Client Service Manager

BluePearl; Lakewood (WA); On-site; USD 87,968,000 - 120,061,000; Full time

Benefits offered by this job

Pet insurance

Career development

Continuing education

Health insurance

401k

Job summary

BluePearl Pet Hospital is seeking a confident, caring Client Service Manager to join our emergency and specialty hospital. You will lead day-to-day client service operations under supervision of the Practice Manager or Area Leader, coaching staff to provide premier service and patient care.

You will schedule client service associates, ensure adequate staffing, and act as the link between clients, patients and caregivers.

Qualifications

• Associate degree or equivalent in a related field.
• 3-5 years of proven success in managing professionals in complex organisations.

Responsibilities

• Lead day-to-day client service operations under supervision of the Practice Manager or Area Leader.
• Coach client service associates to anticipate and address client needs and escalations.
• Schedule staff cost-effectively to ensure sufficient coverage for each shift.
• Act as the link between the client, patient and caregivers and provide feedback to managers.
• Participate in hospital management and contribute to process-improvement efforts.

Skills

Leadership

Coaching

Team scheduling

Customer service

Education

Associate degree or equivalent in a related field

Job description

Take the next step in your career and join the BluePearl Pet Hospital family as a Client Service Manager for our emergency and specialty hospital.

• Are you a passionate leader who is ready to make a difference?
• Do you have excellent time management, follow through and organizational skills?
• Do you love building successful teams who provide premier customer service and patient care?

Schedule:

Wednesday through Saturday. Hours preferred 9a-7:30p, but open for discussion.

Payrange:

$30.70 - $41.90/Hr

BluePearl Pet Hospital

has an immediate need for a confident, caring, and results-driven Client Service Manager to join our team. The Client Services Manager plays a vital role on our team by handling day-to-day client service operations under the supervision and mentorship of the Practice Manager or Area Leader.

As a Client Service Manager:

• You will coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
• You will partner with leadership team to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
• You will be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
• You will actively participates as a member of the hospital management team by building positive internal relationships and offering useful feedback, encouragement, support and participation in process-improvement efforts.
• You will partner with your recruiter for new hire selection or internal transfer to fill open client service positions.

Experience Preferred:

• Education: Associate degree or equivalent in a related field preferred.
• Experience: 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following:
• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.