Client Service Manager

BluePearl Pet Hospital; Los Angeles (CA); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Pet insurance

Pet discounts

Education allowance

401k

Job summary

BluePearl Pet Hospital in Los Angeles, CA seeks a Client Service Manager for our emergency and specialty hospital. The role focuses on leading client service teams, coaching staff, and ensuring superior customer service and patient care.

You will work under supervision of the Practice Manager or Area Leader, driving staffing, operations, and customer satisfaction across shifts in a fast-paced veterinary environment.

Qualifications

• Education: Associate degree or equivalent in a related field preferred.
• Experience: 3-5 years in managing professionals in complex organizations.

Responsibilities

• Coach client service associates to be proactive in addressing client services and escalated situations.
• Schedule client service associates to ensure staffing meets client needs per shift.
• Act as link between client, patient and caregivers; provide feedback to co-managers on issues causing dissatisfaction.
• Participate in hospital management with feedback and process-improvement efforts.
• Coordinate with recruiter for new hire selection or internal transfers.

Skills

Team leadership

Time management

Organizational skills

Customer service

Staff scheduling

Coaching

Communication

Education

Associate degree or equivalent

Job description

Take the next step in your career and join the BluePearl Pet Hospital family as a Client Service Manager for our emergency and specialty hospital in Los Angeles, CA (Studio City)!
Payscale: $32.11 - $43.80 / hour
This pay band is dependent on experience and advancement through CareerTrax leveling system.

• Are you a passionate leader who is ready to make a difference?
• Do you have excellent time management, follow through and organizational skills?
• Do you love building successful teams who provide premier customer service and patient care?

If you answered "yes" to these questions, we want to hear from you.
BluePearl Pet Hospital has an immediate need for a confident, caring, and results-driven Client Service Manager to join our team. The Client Services Manager plays a vital role on our team by handling day-to-day client service operations under the supervision and mentorship of the Practice Manager or Area Leader.

As a Client Service Manager

• You will Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
• You will partner with the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
• You will be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
• You will actively participates as a member of the hospital management team by building positive internal relationships and offering useful feedback, encouragement, support and participation in process-improvement efforts.
• You will partner with your recruiter for new hire selection or internal transfer to fill open client service positions.

Experience Preferred

• Education: Associate degree or equivalent in a related field preferred.
• Experience: 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following:
• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• Health and well-being resources to assist with stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management skills.
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.
BluePearlis committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.