Client Service Manager

BluePearl Pet Hospital; Jacksonville (FL); On-site; USD 56,000 - 79,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Parental leave

Flexible schedules

Paid time off

Career development

Job summary

BluePearl Pet Hospital in Jacksonville, FL is seeking a hands-on Client Service Manager for our emergency and specialty hospital. You will lead client service staff, ensure superb client experiences, and support the Practice Manager in daily operations.

The role requires 3–5 years managing professionals in related settings and an associate degree or equivalent. We offer competitive pay, full benefits, and opportunities to grow within Mars Veterinary Health.

Qualifications

• Must have 3–5 years of proven success in managing professionals in complex organizations, ideally in veterinary/human medicine, hospitality or client services.
• Associate degree or equivalent preferred.
• Experience leading client service teams and improving service delivery.

Responsibilities

• Coach client service associates to anticipate and address client needs and escalate when required.
• Partner with the Client Service Team Leader to schedule staff cost-effectively to meet client needs per shift.
• Be an integral part of hospital management, linking client, patient and caregivers, and provide feedback to co-managers to address issues causing dissatisfaction.
• Act as a member of the management team, fostering internal relationships and supporting process improvements.
• Partner with recruiter for new hire selection or internal transfer to fill open client service positions.

Skills

Client service leadership

Staff coaching

Staff scheduling

Relationship building

Education

Associate degree or equivalent

Job description

Take the next step in your career and join the BluePearl Pet Hospital family as a Client Service Manager for our emergency and specialty hospital.

Pay: $27.00 - $38.00 / hour

This pay band is a starting point and is dependent on experience and advancement through our competency leveling system.

BluePearl Pet Hospital has an immediate need for a confident, caring, and results-driven Client Service Manager to join our team. The Client Services Manager plays a vital role on our team by handling day-to-day client service operations under the supervision and mentorship of the Practice Manager or Area Leader.

As a Client Service Manager

• You will Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
• You will partner with the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
• You will an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
• You will actively participates as a member of the hospital management team by building positive internal relationships and offering useful feedback, encouragement, support and participation in process-improvement efforts.
• You will partner with your recruiter for new hire selection or internal transfer to fill open client service positions.

Experience Preferred

• Education: Associate degree or equivalent in a related field preferred.
• Experience: 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

We value your health and well-being as an associate by providing you with the following:

• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

BluePearlis committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectionate preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.