Client Service Manager

BluePearl Pet Hospital; Olympia (WA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Pet insurance

Continuing education allowance

401k matching

Paid time off

Flexible schedules

Job summary

BluePearl Pet Hospital in Olympia, Washington, seeks a Client Service Manager for our emergency and specialty hospital. Pay is $30 - $35 per hour, dependent on experience and the Kahuna competency scale.

The role involves coaching client service staff, scheduling coverage, and acting as the liaison between clients, patients, and caregivers, with a focus on outstanding service and care.

Qualifications

• Associate degree or equivalent in a related field preferred.
• 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.

Responsibilities

• Coach client service associates to be proactive in anticipating and addressing client services and to seek assistance with escalated situations.
• Schedule client service associates cost-effectively to ensure sufficient staffing for each shift.
• Act as a link between the client, the patient and the caregivers, offering feedback to co-managers to identify issues causing dissatisfaction.
• Participate as a member of the hospital management team by building positive internal relationships and supporting process improvements.
• Partner with recruiting for new hire selection or internal transfers to fill client service positions.

Skills

Leadership

Time management

Organizational skills

Staffing coordination

Customer service

Education

Associate degree

Job description

Take the next step in your career and join the BluePearl Pet Hospital family as a Client Service Manager for our emergency and specialty hospital in Olympia, Washington!Pay: $30 - $35 / hour Pay is dependent on experience and the Kahuna competency scale.

• Are you a passionate leader who is ready to make a difference?
• Do you have excellent time management, follow through and organizational skills?
• Do you love building successful teams who provide premier customer service and patient care?

If you answered "yes" to these questions, we want to hear from you.BluePearl Pet Hospital has an immediate need for a confident, caring, and results-driven Client Service Manager to join our team. The Client Services Manager plays a vital role on our team by handling day-to-day client service operations under the supervision and mentorship of the Practice Manager or Area Leader.

As a Client Service Manager

• You will Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
• You will partner with the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
• You will be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
• You will actively participates as a member of the hospital management team by building positive internal relationships and offering useful feedback, encouragement, support and participation in process-improvement efforts.
• You will partner with your recruiter for new hire selection or internal transfer to fill open client service positions.

Experience Preferred

• Education: Associate degree or equivalent in a related field preferred.
• Experience: 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following:
• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.BluePearlis committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.