Client Service Leader - Emergency Pet Hospital

BluePearl Pet Hospital; Malvern (Chester County); Presencial; USD 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Trupanion pet insurance

Pet treatment discounts

Leadership workshops

Continuing education allowance

BluePearl University

Medical insurance

Dental insurance

Vision insurance

Life insurance

Parental leave

Flexible work schedules

401k and retirement planning

Paid time off

Floating holiday plans

Descripción de la vacante

BluePearl Pet Hospital in Malvern, PA, is seeking a Client Service Manager to lead our emergency and specialty client services team. You will oversee day-to-day operations, coach staff, and ensure premier client care while aligning with hospital leadership.

The ideal candidate has 3–5 years of management experience in veterinary or related fields, an associate degree or equivalent, and a proven ability to build strong teams and improve processes.

Formación

• Associate degree or equivalent in a related field preferred.
• 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.

Responsabilidades

• Coach client service associates to be proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
• Schedule client service associates cost-effectively to ensure staffing meets client needs at every shift.
• Serve as a link between client, patient and caregivers, providing feedback to co-managers to identify issues causing dissatisfaction.
• Participate in hospital management team activities, building positive relationships and contributing to process-improvement efforts.
• Partner with recruiter for new hire selection or internal transfers to fill client service positions.

Conocimientos

Leadership

Client service

Team coaching

Staff scheduling

Communication

Conflict resolution

Educación

Associate degree or equivalent

Descripción del empleo

BluePearl Pet Hospital in Malvern, PA, is seeking a Client Service Manager to lead our emergency and specialty client services team. You will oversee day-to-day operations, coach staff, and ensure premier client care while aligning with hospital leadership.

The ideal candidate has 3–5 years of management experience in veterinary or related fields, an associate degree or equivalent, and a proven ability to build strong teams and improve processes.