Client Services Manager, Home Care

BAYADA Home Health Care; Pennsauken Township (NJ); On-site; USD 45,000 - 55,000; Full time

Job summary

BAYADA Home Health Care in Pennsauken, NJ is seeking a Client Services Manager to coordinate care, maintain caregiver schedules, and respond to service needs in an Assistive Care office.

You will work closely with clients, families, field staff, and leadership to ensure consistent, compassionate service, while maintaining documentation and using AlayaCare.

Qualifications

• Strong customer service, communication, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment with professionalism and empathy.
• Strong organizational skills and attention to detail.
• Comfort learning and using scheduling, documentation, email, and reporting systems.

Responsibilities

• Manage daily and weekly schedules for clients and caregivers.
• Serve as primary contact for clients and families.
• Partner with caregivers, clinical team members, and office leadership to support service delivery and continuity of care.
• Coordinate referrals, intakes, and start-of-care activity by gathering information and collaborating with internal partners.
• Maintain accurate client and service documentation and use AlayaCare to support scheduling and follow-through.
• Build and manage a caseload with a focus on service consistency and office performance.
• Respond calmly to last-minute changes, call-outs, and urgent staffing needs.
• Model BAYADA HOME HEALTH CARE’s mission and values in every interaction.

Skills

Customer service

Communication

Relationship building

Scheduling software

Organizational skills

Multitasking

Tools

AlayaCare

Job description

Client Services Manager | Pennsauken, NJ | Salary: $50,000 plus GM%

BAYADA Home Health Care is seeking a Client Services Manager (CSM) to support an Assistive Care office serving clients and families in the community. In Assistive Care, the CSM is at the center of daily operations, helping ensure clients receive the care they need, when they need it, while supporting field staff and partnering closely with office leadership.

This is an excellent opportunity for someone who is energized by solving problems, building relationships, managing changing priorities, and making a meaningful difference in the lives of clients and caregivers every day.

Position Summary

As a Client Services Manager in an Assistive Care office, you will coordinate care and services for a caseload of clients, maintain schedules for caregivers, respond to service needs, support start‑of‑care activity, and help create a positive experience for clients, families, and employees. This is a fast‑paced, highly relational role that requires strong communication, sound judgment, organization, and a commitment to compassionate service.

Responsibilities

In this role, you will:

• Manage daily and weekly schedules for clients and caregivers, helping ensure visits are staffed and service gaps are addressed quickly.
• Serve as a primary point of contact for clients and families, answering questions, resolving concerns, and supporting a strong client experience.
• Partner with caregivers, clinical team members, and office leadership to support service delivery and continuity of care.
• Coordinate referrals, intakes, and start‑of‑care activity by gathering information, collaborating with internal partners, and helping services begin smoothly.
• Maintain accurate client and service documentation and use office systems such as AlayaCare to support scheduling, documentation, and operational follow‑through.
• Build and manage a caseload with a focus on service consistency, responsiveness, and office performance.
• Respond calmly and effectively to last‑minute changes, call‑outs, and urgent staffing needs.
• Model BAYADA HOME HEALTH CARE’s mission and values in every interaction with clients, families, and team members.

Qualifications

Qualified candidates should have:

• Strong customer service, communication, and relationship‑building skills.
• The ability to manage multiple priorities in a fast‑paced environment with professionalism and empathy.
• Strong organizational skills and attention to detail.
• Comfort learning and using scheduling, documentation, email, and reporting systems.
• A commitment to supporting clients, families, and field employees with compassion, excellence, and reliability.

Preferred Qualifications

• Experience in home care, healthcare, staffing, customer service, or an office‑based coordination role.
• Experience with scheduling, service coordination, referrals, or caseload management.
• Familiarity with Assistive Care or private‑pay home care environments.

Schedule and Work Environment

• Full‑time, in‑office role.
• Typical schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility to respond to urgent service needs as they arise.

Why Join BAYADA HOME HEALTH CARE

At BAYADA Home Health Care, every role is connected to our mission of helping people live safely at home with comfort, independence, and dignity. As a Client Services Manager, you will have the opportunity to build trusted relationships, support caregivers, strengthen client outcomes, and contribute to a team that leads with heart and purpose.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.