Divisional Client Services Manager, Home Care

BAYADA Home Health Care; Auburndale (MA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Base Salary: $75,000 per year

Medical, Dental, and Vision Insurance

Paid Time Off

Job summary

Divisional Client Services Manager (Assistive Care) at BAYADA Home Health Care leads Client Services Managers across multiple Massachusetts and Rhode Island offices, ensuring high-quality home health services. The role involves travel among Newton, Beverly, Braintree, Hyannis, Plymouth, and Warwick to provide hands-on leadership and drive operational excellence.

The ideal candidate will have a Bachelor's degree, supervisory experience, and a proven track record in caseload growth, with strong

Qualifications

• Bachelor's degree strongly preferred.
• Minimum of one year of successful caseload growth experience; three or more years preferred.
• Prior supervisory or leadership experience required.
• Home care, healthcare, staffing, recruiting, or related industry experience preferred.
• Demonstrated record of achieving goals and taking on increasing responsibility.
• Strong interpersonal, coaching, and communication skills.
• Ability to influence and lead teams across multiple locations.
• Strong organizational, problem-solving, and time-management skills.
• Proficiency with Microsoft Office and technology-based systems.
• Ability and willingness to travel regularly throughout the assigned territory.

Responsibilities

• Support and lead Client Services Managers and office teams across a multi-office territory.
• Provide superior customer service and ensure delivery of high-quality home care services.
• Cover and manage caseloads as needed throughout the division.
• Partner with Directors and Division Leadership to identify priorities and support office objectives.
• Provide training, coaching, and development for operational staff and Client Services Managers.
• Share best practices and serve as a subject matter expert for key operational processes and technology platforms.
• Support office recruiting initiatives and caregiver retention efforts.
• Assist offices in developing and executing growth strategies to increase census and referrals.
• Build and maintain relationships with clients, referral sources, and community partners.
• Analyze and monitor operational and financial metrics to support office performance.
• Support onboarding and development of new employees.
• Travel regularly throughout Massachusetts and Rhode Island to provide hands-on leadership and operational support.
• Serve as a role model of BAYADA's core values of Compassion, Excellence, and Reliability.

Skills

Leadership

Travel readiness

Client services

Coaching

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Divisional Client Services Manager (Assistive Care)

BAYADA Home Health Care has an immediate opening for a Divisional Client Services Manager (DCSM) supporting our Assistive Care offices throughout Massachusetts and Rhode Island, including:

• Newton, MA
• Beverly, MA
• Braintree, MA
• Hyannis, MA
• Plymouth, MA
• Warwick, RI

This position is ideal for someone who resides in a central location within the territory and is comfortable traveling between offices to provide operational leadership, training, and support.

If you are looking for an exciting career opportunity in a growing healthcare industry, this could be the position for you. BAYADA believes our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We are seeking a dynamic leader who is passionate about supporting teams, driving growth, and ensuring exceptional client service across multiple offices.

Responsibilities

The Divisional Client Services Manager will:

• Support and lead Client Services Managers and office teams across a multi-office territory
• Provide superior customer service and ensure delivery of high-quality home care services
• Cover and manage caseloads as needed throughout the division
• Partner with Directors and Division Leadership to identify priorities and support office objectives
• Provide training, coaching, and development for operational staff and Client Services Managers
• Share best practices and serve as a subject matter expert for key operational processes and technology platforms
• Support office recruiting initiatives and caregiver retention efforts
• Assist offices in developing and executing growth strategies to increase census and referrals
• Build and maintain relationships with clients, referral sources, and community partners
• Analyze and monitor operational and financial metrics to support office performance
• Support onboarding and development of new employees
• Travel regularly throughout Massachusetts and Rhode Island to provide hands‑on leadership and operational support
• Serve as a role model of BAYADA's core values of Compassion, Excellence, and Reliability

Qualifications

• Bachelor's degree strongly preferred
• Minimum of one year of successful caseload growth experience; three or more years preferred
• Prior supervisory or leadership experience required
• Home care, healthcare, staffing, recruiting, or related industry experience preferred
• Demonstrated record of achieving goals and taking on increasing responsibility
• Strong interpersonal, coaching, and communication skills
• Ability to influence and lead teams across multiple locations
• Strong organizational, problem‑solving, and time‑management skills
• Proficiency with Microsoft Office and technology-based systems
• Ability and willingness to travel regularly throughout the assigned territory

BAYADA Offers

• Base Salary: $75,000 per year, depending on qualifications
• Bonus opportunity available
• Career advancement and leadership development opportunities
• Comprehensive training and ongoing professional development
• Medical, Dental, and Vision Insurance
• Prescription Drug Coverage
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• 401(k) with Company Match
• Employer-Paid Life Insurance
• Employee Assistance Program

At BAYADA, you'll join a team dedicated to making a meaningful difference in the lives of clients while developing your career with one of the nation's leading home health care providers.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.