Client Services Manager, Visit

BAYADA Home Health Care; Cape May Court House (NJ); On-site; USD 45,000 - 53,000; Full time

Job summary

BAYADA Home Health Care is seeking a full-time Client Services Manager for the Cape May County BAYADA at Cape Regional office in Cape May Court House, NJ. The role focuses on coordinating care, supporting field staff, and strengthening client relationships to grow the office.

The position is in-office, full-time, exempt, based in Cape May Court House, New Jersey, with responsibilities including scheduling, client service coordination, and collaboration with clinical and office leaders.

Qualifications

• Experience leading a team in a fast-paced office setting.
• Excellent communication with clients, families, physicians, and staff.
• Strong organizational skills and ability to juggle multiple priorities.

Responsibilities

• Coordinate care for clients and match field staff to clients.
• Manage scheduling and coverage for client services, including emergent needs.
• Build and manage a caseload to support continuity of care and office growth.
• Serve as a key contact for clients, families, physicians, case managers, referral sources, payors, and partners.
• Document incidents and follow up on service-related issues.
• Monitor caseload performance metrics and payroll/billing impact.

Skills

Supervisory experience

Communication skills

Organizational skills

Problem-solving

English proficiency

Tools

Scheduling software

Payroll systems

Reporting systems

Job description

Client Services Manager | Cape May Court House, NJ

Salary: $45,000-$53,000/ year

BAYADA Home Health Care is seeking a full-time Client Services Manager for our Cape May County BAYADA at Cape Regional office in Cape May Court House, NJ. In this role, you will help ensure clients receive the care they need with compassion, excellence, and reliability while supporting field staff, strengthening client relationships, and helping the office grow.

If you are energized by solving problems, building strong relationships, leading in a fast-paced environment, and making a meaningful difference for clients and families, this could be the right next step for you.

About the role

The Client Services Manager is the heartbeat of the office. You will coordinate care for clients, match the right field staff to the right clients, manage schedules, respond to service needs, and partner closely with clinical and office leaders to deliver a seamless experience for clients and families.

This is a full-time, exempt, in-office role based in Cape May Court House, New Jersey.

Responsibilities

As a Client Services Manager, you will:

• Provide superior customer service and support high-quality home care services
• Supervise field staff in partnership with Clinical Managers, including coaching, performance feedback, and performance evaluations
• Manage scheduling and coordination of client services, including emergent staffing needs and call-out coverage
• Build and manage a caseload proactively to support continuity of care and office growth
• Follow up on client and employee assignments to ensure satisfaction and reliable service delivery
• Serve as a key point of contact for clients, families, physicians, case managers, referral sources, payors, and community partners
• Answer and resolve questions related to service, scheduling, billing, and ongoing coordination needs
• Document and follow up on incidents, complaints, and service-related issues appropriately
• Monitor caseload performance metrics such as unfilled hours, overtime, payroll, billing, and gross margin
• Support onboarding, annual education, compliance, and training for field staff
• Participate in recruitment efforts, job fairs, local events, and other talent and retention activities as needed
• Partner with the office team to grow referrals, strengthen relationships, and ensure a high-performing, collaborative culture
• Demonstrate The BAYADA Way in every interaction through compassion, excellence, and reliability

Qualifications

Qualified candidates should have:

• A demonstrated commitment to client service and relationship-building
• Prior supervisory experience, including managing people and business functions
• Strong communication, interpersonal, and problem-solving skills
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced office environment
• Competence with computers and the ability to learn scheduling, documentation, payroll, and reporting systems
• A demonstrated track record of goal achievement and taking on increased responsibility
• The ability to communicate effectively with a variety of audiences
• The ability to read, write, and communicate effectively in English

Preferred:

• Prior health care, home care, recruiting, or medical office experience
• Experience with staffing, service coordination, payroll, or referral management
• Knowledge of the local Cape May County community and service area

Why join BAYADA

At BAYADA, every role is connected to our mission of helping people live safely at home with comfort, independence, and dignity. We are a mission-driven organization grounded in The BAYADA Way and committed to helping our clients, families, and employees thrive.

What you can expect:

• A meaningful career with direct impact on clients and families
• A people-first culture rooted in compassion, excellence, and reliability
• Opportunities for growth, development, and long-term career advancement
• The support of an experienced local office team and a nationally recognized home care organization
• A collaborative environment where no two days are the same and your work truly matters

Benefits

BAYADA Home Health Care offers a comprehensive benefits plan that includes:

• Medical, dental, and vision coverage
• Paid holidays, vacation, and sick time
• 401(k) with company match
• Employer-paid life insurance
• Employee Assistance Program
• Weekly pay
• Ongoing training and professional development

To learn more about BAYADA benefits, BAYADA Benefits.

Location

Cape May County BAYADA at Cape Regional (CMJ)
1261 Route 9, Suite 5A
Cape May Court House, NJ 08210

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.