Client Services Manager, Pediatrics

BAYADA Home Health Care; Toms River (NJ); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Paid time off & holidays

Employer-paid life insurance

Tuition reimbursement

Training & mentorship

Job summary

BAYADA Home Health Care's TRP office in Toms River, NJ is seeking a Client Services Manager to lead business growth and client relationships. This full-time, in-office role focuses on expanding the office caseload, supervising staff, and ensuring high-quality home health care for clients and families.

The CSM will bridge clients, families, referral sources, and field staff, driving service excellence, staff support, and regional business growth in a collaborative environment.

Qualifications

• Sales-minded professional focused on growth and client outcomes.
• Strong relationship-building, communication, and follow-up skills.
• Experience leading, coaching, or managing people.
• Ability to address concerns with empathy and professionalism.

Responsibilities

• Build and grow the office caseload through relationship development and outreach.
• Maintain strong relationships with clients, families, referral sources, and nurses.
• Serve as connector between client needs and nurse staffing; resolve issues.
• Deliver exceptional client service with empathy, urgency, and follow-through.
• Support nurses with communication, problem-solving, and administrative guidance.
• Conduct marketing outreach and occasional in-person physician/therapy visits.
• Learn and apply BAYADA's marketing and business-development approach.
• Collaborate with office leadership to support quality service and growth.
• Provide recruiting support including onboarding.
• Participate in community events and job fairs as needed.
• Manage day-to-day activities from the office using the Statewide system.

Skills

Sales mindset

Relationship building

Leadership/people management

Communication

Problem solving

Tools

Computer systems

Job description

oms River Pediatrics (TRP) | Toms River, NJ

Full-time | In-office | Base salary: $50,000-$55,000 annually, plus commission opportunity

BAYADA Home Health Care is seeking a positive, proactive Client Services Manager (CSM) to join our Toms River Pediatrics office. This is an excellent opportunity for a relationship-focused leader who is energized by sales, business growth, team management, and making a meaningful difference in the lives of clients and families.

The CSM is a key connector between clients, families, referral sources, and field employees. In this role, you will grow the office’s business, strengthen relationships, resolve concerns, and help ensure clients receive reliable, compassionate care in the comfort of their homes.

What You'll Do

• Build and grow the office caseload through relationship development, sales-minded outreach, and excellent service.
• Develop and maintain strong relationships with clients, families, referral sources, and nurses.
• Serve as a connector and troubleshooter between client needs and nurse staffing needs.
• Deliver exceptional client service by addressing concerns with empathy, professionalism, urgency, and consistent follow-through.
• Support nurses through communication, problem-solving, relationship management, and administrative guidance.
• Conduct desk-based marketing outreach and occasional in-person visits to physician, physical therapy, and other referral offices.
• Learn and apply BAYADA's marketing and business-development approach through training and coaching.
• Partner with office leadership and clinical team members to support quality service, continuity of care, and business growth.
• Provide recruiting support, including onboarding
• Participate in quarterly after-hours events and job fairs as needed.
• Manage day-to-day activities primarily from the office using the Statewide system.

What We're Looking For

• A sales-minded, growth-oriented professional who understands that expanding the business helps more people access meaningful care.
• Experience leading, coaching, supervising, or managing people.
• Strong relationship-building, communication, organization, and follow-up skills.
• A positive, proactive approach and the confidence to address difficult conversations.
• The ability to remain calm and composed under pressure, thoughtfully addressing client concerns and nurse relationship challenges with empathy, professionalism, and a focus on resolution.
• Strong judgment and problem-solving skills in a fast-paced environment.
• Comfort balancing client service, employee support, marketing, staffing needs, and business priorities.
• Experience in home care, healthcare, staffing, sales, customer service, operations, or a related field is helpful.
• Home care experience is preferred but can be learned by the right candidate.
• Proficiency with computer systems and the ability to learn Statewide and other office technology.

Schedule and Work Environment

• Full-time, primarily in-office position in Toms River, NJ.
• Monday-Friday schedule with flexibility for occasional after-hours events and job fairs.
• Occasional local travel for marketing visits and community outreach.

Compensation and Benefits

• Base salary of $50,000-$55,000 annually.
• Commission opportunity tied to gross margin growth.
• Comprehensive benefits package, including medical, dental, and vision coverage; paid time off; paid holidays; 401(k) with company match; employer-paid life insurance; Employee Assistance Program; and tuition reimbursement.
• Training, mentorship, and opportunities for professional growth.
• The opportunity to make a meaningful difference for clients, families, and the community every day.

Why You'll Love BAYADA

At BAYADA, our work is grounded in compassion, excellence, and reliability. Every team member plays an important role in helping people live safely and comfortably at home. As a CSM, you will have the opportunity to lead through relationships, grow a meaningful service, support nurses, and help more clients receive the care they deserve.

BAYADA is an equal opportunity employer and values diversity, equity, and inclusion in our workplace and communities.

#LIRX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.