Client Services Manager — Healthcare Operations & Growth

Syneos Health Commercial Solutions; Newtown (PA); On-site; USD 80,000 - 95,000; Full time

Job summary

Syneos Health is seeking a Client Services Manager (CSM) to coordinate operations for multiple customers, acting as right hand to account leadership. You will build trusted relationships with customer contacts and manage project milestones in a fast-paced environment.

Responsibilities include leading meetings, updating timelines, and ensuring operational elements across field sales, Medical, Engagement Center, Nurse, and Market Access teams. Travel around 10% is expected.

Qualifications

• BA/BS or equivalent experience.
• Previous pharmaceutical or healthcare experience a plus.
• Demonstrated ability to formally plan, execute, and deliver projects.
• Excellent client facing interpersonal and communication skills both verbal and written.
• Organized, detail oriented and analytical skills.
• High emotional intelligence, composed, able to lead during challenging times.
• Working knowledge of account management discipline and related tools/techniques
• Willingness to travel ~10%.

Responsibilities

• Act as the Customer support liaison on internal and external workstream meetings, from launch through steady state, inclusive of project close out.
• Facilitate all elements of internal and Customer-facing meetings including agenda creation, discussion, documentation and follow through, e.g., herding the cats.
• Produce, manage; and present key communications including timelines, project plans, workstream updates, etc. in a user-friendly fashion.
• CSM is the primary account owner and ensures accomplishment of all operational elements, identification of issues, appropriate escalation, and solution creation.
• Responsible for accurate and timely Syneos system updates and project documentation, including oversight of tasks owned by the Argentina-based specialist teammates.
• The CSM must be competent in indirect leadership, e.g., managing non-direct report colleagues and attaining team goals.
• Act as the first point of contact for our field/medical/engagement center team personnel related to operational needs, e.g., the CSM is the head of the operations pit crew.
• Proactively work with Customers, project & internal leads to accomplish essential tasks, timelines and deliverables.
• Seek to constantly improve processes, add value to the Customer experience, and aim for excellence, this incudes design of effective processes and identification of best practices and impactful change management.
• Once on-boarded CSMs participate in special projects to expand exposure to the Syneos organization and cultivate the skills necessary to grow a Syneos career.
• Become a true Client Services teammate by actively participating in department activities such as mentorship, culture club, book club, etc.
• Bring your authentic self, your creativity, sense of humor, have a point-of-view, and be solution oriented!

Skills

Interpersonal communication

Organizational skills

Analytical skills

Learning ability

Emotional intelligence

Travel readiness

Education

BA/BS or equivalent experience

Tools

Veeva

Salesforce

CRM

Job description

Syneos Health is seeking a Client Services Manager (CSM) to coordinate operations for multiple customers, acting as right hand to account leadership. You will build trusted relationships with customer contacts and manage project milestones in a fast-paced environment.

Responsibilities include leading meetings, updating timelines, and ensuring operational elements across field sales, Medical, Engagement Center, Nurse, and Market Access teams. Travel around 10% is expected.