Client Services Lead - Growth & Operations Partner

Syneos Health Commercial Solutions; Bridgewater (MA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401k match

PTO and sick time

Job summary

Syneos Health is seeking a Client Services Manager to coordinate operations for multiple customers, serving as trusted liaison to account leadership and driving onboarding, execution, and renewal efforts with a focus on strong relationships.

The role demands proactive project management, exceptional organization, and clear communication in a fast-paced environment. Approximately 10% travel is expected.

Qualifications

• BA/BS or equivalent experience.
• Pharmaceutical or healthcare experience a plus.
• Demonstrated ability to formally plan, execute, and deliver projects.
• Excellent client facing interpersonal and communication skills both verbal and written.
• Organized, detail oriented and analytical skills.
• High emotional intelligence, composed, able to lead during challenging times.
• Working knowledge of account management discipline and related tools/techniques.
• Able to quickly learn and retain information systems & logistics as it relates to customer needs.
• Willingness to travel ~10%.

Responsibilities

• Act as the Customer support liaison on internal and external workstream meetings, from launch through steady state, inclusive of project close out.
• Facilitate all elements of internal and Customer-facing meetings including agenda creation, discussion, documentation and follow through, e.g., herding the cats.
• Produce, manage; and present key communications including timelines, project plans, workstream updates, etc. in a user-friendly fashion.
• CSM is the primary account owner and ensures accomplishment of all operational elements, identification of issues, appropriate escalation, and solution creation.
• Responsible for accurate and timely Syneos system updates and project documentation, including oversight of tasks owned by the Argentina-based specialist teammates.
• The CSM must be competent in indirect leadership, e.g., managing non-direct report colleagues and attaining team goals.
• Act as the first point of contact for our field/medical/engagement center team personnel related to operational needs, e.g., the CSM is the head of the operations pit crew.
• Proactively work with Customers, project & internal leads to accomplish essential tasks, timelines and deliverables.
• Seek to constantly improve processes, add value to the Customer experience, and aim for excellence, this incudes design of effective processes and identification of best practices and impactful change management.
• Once on-boarded CSMs participate in special projects to expand exposure to the Syneos organization and cultivate the skills necessary to grow a Syneos career.
• Become a true Client Services teammate by actively participating in department activities such as mentorship, culture club, book club, etc.
• Bring your authentic self, your creativity, sense of humor, have a point-of-view, and be solution oriented!

Skills

Client facing

Project management

Organization

Communication

Account management

Learning systems

Travel readiness

Education

BA/BS or equivalent experience

Healthcare/pharma experience preferred

Tools

Smartsheet

Veeva

Salesforce

Job description

Syneos Health is seeking a Client Services Manager to coordinate operations for multiple customers, serving as trusted liaison to account leadership and driving onboarding, execution, and renewal efforts with a focus on strong relationships.

The role demands proactive project management, exceptional organization, and clear communication in a fast-paced environment. Approximately 10% travel is expected.