Client Services Strategy Lead

Syneos Health Commercial Solutions; Bridgewater (MA); On-site; USD 99,733 - 119,667; Full time

Job summary

Syneos Health Commercial Solutions is seeking a Client Services US Team Lead to provide leadership and support to a team of Client Services Managers. In this role, you will be the primary escalation point and resource for guidance, ensuring consistent service delivery and CSM development through coaching.

The ideal candidate will have strong leadership skills, proficiency in Microsoft Office, and a background in the pharmaceutical or healthcare industry. Annual compensation ranges from $99,733 to $119,667 based on qualifications.

Qualifications

• Strong leadership and coordination skills required.
• Excellent communication skills, including presentations and project timelines.
• Ability to analyze data and troubleshoot effectively.

Responsibilities

• Serve as key liaison between leadership and the CSM team.
• Monitor team health and proactively address issues.
• Translate goals into actionable initiatives for the team.

Skills

Strong leadership, organizational, and coordination skills

Strong oral/written communication skills

Excellent customer service skills

Strong analytical capacity

Troubleshooting and problem solving skills

Ability to appropriately escape and create suggestions for action

Education

Associate's or BA/BS degree

Tools

Proficiency in Microsoft Office applications

Job description

Syneos Health Commercial Solutions is seeking a Client Services US Team Lead to provide leadership and support to a team of Client Services Managers. In this role, you will be the primary escalation point and resource for guidance, ensuring consistent service delivery and CSM development through coaching.

The ideal candidate will have strong leadership skills, proficiency in Microsoft Office, and a background in the pharmaceutical or healthcare industry. Annual compensation ranges from $99,733 to $119,667 based on qualifications.