Client Success & Operations Lead

Syneos Health; Bridgewater (MA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

Syneos Health in Bridgewater, NJ is seeking a Client Services Manager to coordinate operations for multiple customers. You will build trusted client relationships and support account leadership while managing projects and timelines across fast-paced environments.

The role requires strong organizational, communication, and leadership abilities, with travel ~10%. You will work closely with field teams and internal SMEs to ensure timely, quality deliverables and ongoing client satisfaction.

Qualifications

• BA/BS or equivalent experience required.
• Pharmaceutical/healthcare experience a plus.
• Strong plan, execute, and deliver project capabilities.

Responsibilities

• Act as customer liaison in internal and customer meetings from launch to steady state.
• Facilitate meetings with agenda, discussion, documentation, and follow-through.
• Produce and present timelines, project plans, and workstream updates.

Skills

Project management

Client relationship management

Communication skills

Organizational skills

Interpersonal skills

Problem solving

Education

BA/BS or equivalent

Tools

Veeva

Salesforce.com

Job description

Syneos Health in Bridgewater, NJ is seeking a Client Services Manager to coordinate operations for multiple customers. You will build trusted client relationships and support account leadership while managing projects and timelines across fast-paced environments.

The role requires strong organizational, communication, and leadership abilities, with travel ~10%. You will work closely with field teams and internal SMEs to ensure timely, quality deliverables and ongoing client satisfaction.