Client Services Manager – Benefits Outsourcing (Remote)

WEX Inc.; United States; A distancia; USD 92.000 - 116.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Health savings account

Flexible spending accounts

Life insurance

Disability insurance

Tuition reimbursement

Descripción de la vacante

WEX Inc. in the United States is seeking a Manager, Client Services to lead a team responsible for delivering exceptional benefits administration outsourcing support. You will drive client satisfaction, renewals, and growth while owning day-to-day client delivery and team performance.

You will mentor leaders, coordinate cross-functional initiatives, and partner with sales and product to optimize service delivery and cost efficiency across a portfolio of key accounts.

Formación

• 3+ years in a leadership or management role within client service or service delivery.
• 7+ years in the healthcare industry, including benefits administration.
• Bachelor's degree or equivalent experience; strong communication skills.

Responsabilidades

• Lead, mentor, and coach a team of Client Service Managers/Associates.
• Oversee portfolio client delivery and ensure high satisfaction and renewals.
• Manage escalations, cross-functional collaboration, and strategic client reviews.

Conocimientos

Leadership

Client service leadership

Cross-functional collaboration

Communication

Educación

Bachelor's degree or equivalent

Descripción del empleo

WEX Inc. in the United States is seeking a Manager, Client Services to lead a team responsible for delivering exceptional benefits administration outsourcing support. You will drive client satisfaction, renewals, and growth while owning day-to-day client delivery and team performance.

You will mentor leaders, coordinate cross-functional initiatives, and partner with sales and product to optimize service delivery and cost efficiency across a portfolio of key accounts.