Client Services Manager-B2B

Primary Services

Houston (TX)

On-site

USD 60,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

Join a leading company as a Client Services Manager-B2B, responsible for strategic leadership in customer service. Overseeing a team, you will ensure high-quality interactions while contributing to cross-functional projects within a culture of accountability and innovation. An ideal opportunity for proactive professionals seeking a dynamic role.

Qualifications

2+ years of experience managing or supervising a customer service or operations team.
Proven experience in B2B environments with excellent communication skills.
Strong typing and data entry skills.

Responsibilities

Lead and coach a team of 2–4 customer service associates.
Oversee multi-channel customer interactions.
Manage order processing and maintain accurate communication with teams.

Skills

Customer Service Management

Communication Skills

Problem-Solving

Multi-tasking

Tools

Microsoft Excel

CRM Systems

Microsoft Word

Microsoft PowerPoint

Job description

1 day ago Be among the first 25 applicants

This range is provided by Primary Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $65,000.00/yr

Join a company where leadership makes a measurable impact. Drive customer satisfaction, optimize service delivery, and play a key role in cross-functional initiatives that support company growth. This is more than a customer service role—it’s a strategic leadership opportunity in a business that values initiative and results.

Primary Services is excited to announce the role of Client Services Manager-B2B for our client, a national leader in industrial and commercial services. This is a high-visibility, high-impact position ideal for a proactive professional ready to lead a team, solve problems, and influence operations across departments. In a culture built on accountability and innovation, your voice and leadership will matter from day one.

Responsibilities

Lead and coach a team of 2–4 customer service associates, ensuring timely execution of daily tasks.
Oversee multi-channel customer interactions including phone, email, and internal communications.
Resolve escalated customer concerns with professionalism and solution-oriented thinking.
Manage order processing, customer data, and application workflows.
Maintain accurate, timely communication with cross-functional teams such as sales and operations.
Monitor team performance and identify opportunities for workflow improvements.
Contribute to strategic projects and support operational planning efforts.
Provide process feedback and support system updates or policy changes as needed.

Qualifications

2+ years of experience managing or supervising a customer service or operations team.
Proven experience in B2B environments, with strong verbal and written communication skills.
Proficiency with Microsoft Excel, Word, and PowerPoint; CRM or ERP system experience is a plus.
Typing speed of at least 60 WPM and strong ten-key data entry skills.
Ability to manage multiple priorities in a fast-paced, high-volume setting.
Ability to occasionally lift up to 50 lbs and navigate office or facility spaces.
Strong attendance and punctuality required.

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Seniority level